DDC FPO Enters Canadian Market, Selected by Dicom Transportation Group to Improve Business Process Management

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Montreal-based carrier selects freight-focused division of The DDC Group to revamp business process management through unique, tech-enabled back office programs

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"DDC FPO are the best at what they do. They are the only true experts of transportation business processes available today," said Scott Dobak, CEO of Dicom Transportation Group

Dicom Transportation Group, a premier North American provider of transportation and logistics services including expedited, regional parcel transportation, less-than-truckload (LTL), full truckload (FTL), freight management, cross-border, and final-mile capabilities has partnered with DDC FPO, the world's leading expert in freight business processes, to implement a new business process management (BPM) model. The new BPM model will equip Dicom with robust business intelligence, new integration capabilities and, ultimately, significantly enhanced time efficiency and service quality for its customers.

DDC FPO, a division of The DDC Group, is supporting that commitment by leveraging its in-depth freight expertise and extensive global IT network to rollout an enhanced, tech-enabled business process management model for the company.

The rollout is expected to be completed in the month of July, and includes customized, multi-lingual programs for bill of lading and parcel invoice processing, specific to the needs of Dicom Express and Freight customers.

"DDC FPO are the best at what they do. They are the only true experts of transportation business processes available today," said Scott Dobak, CEO of Dicom Transportation Group.

"We are excited to name DDC as our partner in this initiative," added Dobak. "Our work together will reap long-term benefits for Dicom customers and allies."

“Dicom has a vigorous pursuit of continuous improvement," said Chad Crotty, DDC FPO's vice president of sales. "We are honored that Dicom is one of our first partners in Canada, and we can't wait to see what this new market has in store for us."

About Dicom Transportation Group
Dicom is a transportation and logistics company headquartered in Montreal, Quebec, with offices throughout the U.S. and Canada. Dicom operates three business segments: Express, Freight, and Logistics. Services provided include overnight and second-day parcel, freight transportation, freight management, and final mile services throughout the U.S. and Canada. To learn more, visit: https://www.GoDicom.com/.

About DDC FPO
DDC FPO is a division of The DDC Group, a worldwide network of BPO experts and solutions. With operations across North America, Europe and Asia-Pacific, DDC's 3,500-strong staff delivers services in over 40 languages with ahead-of-the-curve industry standards. DDC FPO's customized solutions and transportation industry-trained staff equip each DDC client with long-term cost containment and profitability. For more information, visit: http://www.ddcfpo.com/.

MEDIA CONTACTS
The DDC Group: Madison Jordan, 303-674-0681 ext. 101 / mjordan(at)datacapture(dot)com
Dicom Transportation Group: Ken Nadler, 514-207-3918 / knadler(at)dicomexpress(dot)com

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Madison Jordan
The DDC Group
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