Mid-market customers now can benefit from TelStrat's Engage solution, which integrates contact center recording and Avaya IP Office, enabling users to deliver an optimal customer experience.”
Allen, TX (PRWEB) July 07, 2015
TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions, today announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
The Engage Record application captures customer interaction data, helping organizations comply with industry standards such as PCI-DSS, HIPAA, Sarbanes- Oxley, FIPS, and other regulatory requirements. With Engage Record, organizations can improve customer experience, increase agent productivity, and streamline conflict resolution. The application is now compliance-tested by Avaya for compatibility with Avaya Contact Center Select 6.4, a context-sensitive, collaborative, voice and multimedia customer experience solution that enables small-to-midsize enterprises to anticipate, accelerate, and enhance customer interactions. Avaya Contact Center Select uses the Avaya IP Office Platform, a simple, scalable collaboration platform designed specifically for small and midsize enterprises.
TelStrat is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Technology Partner, TelStrat is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“TelStrat is pleased that Engage Record, its popular call recording solution, is compliant with Avaya Contact Center Select. Mid-market customers now can benefit from this solution, which integrates contact center recording and Avaya IP Office, enabling users to deliver an optimal customer experience.”
-- Bob Carroll, CEO, TelStrat
“Avaya is committed to delivering a comprehensive portfolio of solutions that enable our customers to exceed their business objectives and gain competitive advantage among their industry peers. DevConnect compliance testing helps ensure that the solutions from Technology Partners like TelStrat operate seamlessly within our infrastructure to reduce implementation complexity and speed realization of benefits.”
-- Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit http://www.avaya.com.
Headquartered in Allen, Texas, TelStrat, an award-winning developer of comprehensive contact center workforce optimization (WFO) and business call recording solutions, is committed to making innovative technology affordable to any organization. TelStrat’s Engage Contact Center Suite™ provides contact centers with advanced solutions for call recording, screen capture, quality management, desktop and speech analytics, and workforce optimization. Engage makes capturing customer interaction, maximizing agent performance, knowledge mining call content, and streamlining workforce management accessible to any organization. The modular product line provides an integrated, total solution for optimizing contact center operations. TelStrat offers its Engage portfolio through a global network of more than 330 reseller partners, including some of the most prominent names in telecommunications. Founded in 1993, TelStrat has consistently maintained an unsurpassed commitment to customers and their business needs. For more information, visit http://www.telstrat.com/