Namibia's Meatco Introduces Ticket Management Solution OTRS Business Solution™ for Smoother Service Management

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Meatco, the Namibian meat processing company and largest exporter of prime beef in Namibia, is implementing the open source ticket management solution OTRS Business Solution™. With the help of official OTRS partner OSCOSM, Meatco will implement OTRS Business Solution™ to make their IT Service Desk work more efficiently and business processes run smoother.

OTRS Business Solution™ Ticket Management Solution is used by Meatco

Meatco uses Ticket Management Solution OTRS Business Solution™ For Smoother Service Management

OTRS Business Solution™ offers endless configuration possibilities and additional business features that help us to customize the solution to our needs. We are happy to have the technical support of the vendor through an official partner in Africa.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, is announcing today the successful acquisition of new client Meat Corporation of Namibia (Meatco) through their official OTRS partner in Africa, OSCOSM. OSCOSM provides Meatco with consulting and services, and will carry out the implementation of OTRS Business Solution™, the new ticket management solution for demanding business requirements.

Managed and used by the IT service desk staff, OTRS Business Solution™ will support Meatco in all areas of their business, from enterprise services to meat production services, by making business processes more transparent and efficient. The initial implementation will focus on request fulfillment, incident management and the service catalogue as provided by the OTRS::ITSM module.

Louis Becker, Senior IT Manager at Meatco, explains why they chose OTRS: “For us it was very important that we could simply download OTRS Free, the open source version of the product, and test it beforehand to see if it meets our requirements. OTRS Business Solution™ offers endless configuration possibilities and additional business features that help us to customize the solution to our needs. Last but not least, we are happy to have the technical support of the vendor through an official partner in Africa and reliable, integrated updates of our solution.”

OSCOSM, a South African technology services provider, became an official OTRS partner last year and continues to prospect new customers throughout Africa.

“Our key to success is a strong focus on customer and service centric methodologies underpinned by best practices such as ITIL which OTRS is also aligned with,” said Clinton Bruigom, founder of OSCOSM. “This combination allows us to deliver projects quickly and efficiently for customers such as Meatco.”

Christopher Kuhn, COO of OTRS Group, explains why: “Todays’ businesses need to improve their business processes quickly and at a low initial investment. Often, customers in Africa need to try the solution first - as they cannot risk a high price implementation or expensive upgrades. With the OTRS Business Solution™ we address these needs and even exceed them with additional business features that can be used flexibly, as well as with included professional services without hidden costs.“

For more information about OTRS Business Solution™, visit OTRS at http://www.otrs.com/solutions/

About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud based and on-premise versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 34 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

Contact:

OTRS Group
Josephine Günther
Norsk-Data-Straße 1
D-61352 Bad Homburg
Germany
Phone: +49 (0)6172 681988-26
Fax: +49 (0)9421 56818 18
Email: marketing(at)otrs(dot)com
Internet: http://www.otrs.com

About OSCOSM (Pty) Ltd

OSCOSM specialises in improving the services that service providers offer to their customers. Our specialties lie in our ability to seamlessly implement open-source technologies while aligning and implementing best practice processes, the combination of which ensures operational excellence in the delivery of services.

Our company focuses on the customer’s experience in everything we do. We always put ourselves in “our customer’s shoes” to better understand their experiences as well as what outcomes they must achieve to be successful.

Editorial Contact

OSCOSM (Pty) Ltd
Clinton Bruigom
0861 422 779
http://www.oscosm.co.za

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Josephine Günther
OTRS AG
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