Baltimore, MD (PRWEB) July 09, 2015
For the second consecutive year, Brothers Services Company has received a Guildmaster Award from GuildQuality.
GuildQuality is an independent customer satisfaction surveying company. Their Guildmaster Awards celebrate service excellence among home builders, remodelers, developers, property managers, home services contractors, and real estate professionals.
The primary requirement for receiving a Guildmaster Award is exemplary customer service, as demonstrated by an extremely high customer recommendation rate. In the home building, remodeling, and real estate industry, the average customer recommendation rate for businesses is approximately 70%. In order to receive a Guildmaster Award, a member must achieve a recommendation rate of 90% or greater.
CEO John Martindale believes this award is a direct reflection of a core operational belief, “At Brothers Services we follow our Golden Rule: We treat all customers as if they were our own family, and we treat each project as if it were our own. That is The Brothers Way.”
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset - their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit guildquality.com.
About Brothers Services Company
Brothers Services – currently celebrating its 30th anniversary – is one of Maryland’s recognized leaders for remodeling, roofing, and exteriors work. Located in Hampstead, MD, Brothers has served over 50,000 Maryland homeowners. For more information, visit brothersservices.com or call 443-965-9736.