TelmedIQ Bridges the Communications Gap Between Providers and Health Systems with Secure Text Messaging Solutions

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Breakdowns, dropped calls and unacknowledged communications have long plagued the relationship between hospital clinicians and healthcare service providers. With TelmedIQ, general practice groups, such as 4C Medical are solidifying their service provider relationships by giving their health system partners added confidence and reliability when it comes to effective communication and efficient coordination of patient care delivery.

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With TelmedIQ, the hospitals we work with have generally reduced the time to look-up and contact us for acute care services, as well as logging and tracking communications, by 300%—a time savings of two and half hours per nurse per twelve-hour shift.

While most healthcare secure text messaging solutions predominantly focus on HIPAA compliance and securing communications data, TelmedIQ is fundamentally changing how physician groups and healthcare organizations communicate and interact with one another to deliver patient care. For example, 4C Medical Group, a specialty physician group in Scottsdale, Arizona is using TelmedIQ to create an intelligent communications system with hospitals that it provides acute and sub-acute services for—including some of leading healthcare systems in Scottsdale.

Communication breakdowns, dropped calls and unacknowledged phone calls or messages have long plagued the relationship between hospital clinicians and healthcare service providers like 4C. While most hospitals have on-call specialists during the day that can quickly address urgent care scenarios, coordinating patient care during after-hours or when specialists are off duty becomes increasingly complex, especially if a patient episode requires immediate attention from an outside service provider.

“Healthcare professionals usually refer to this as the ‘inside-out’ communication issue,” says TelmedIQ’s CEO, Ben Moore. “If you’re a large health system then it’s most likely that you’re working with multiple service providers in areas such as hospital medicine or acute care. Getting in touch with the right service provider based on their on-call availability is one of the single biggest challenges that healthcare systems face today. TelmedIQ solves that challenge.”

With TelmedIQ, general practice groups like 4C Medical are solidifying their service provider relationships by giving their health system partners added confidence and reliability when it comes to effective communication and coordination of patient care. And with seventy-four of the non-federal, short-term, acute care hospitals in Arizona generating $51 billion in gross patient revenue (source - http://www.ahd.com/state_statistics.html), it certainly pays when internal medicine groups like 4C can leverage a solution that helps both sides save time and resources, while delivering patient care more efficiently.

“Streamlining communications and maintaining high physician response rates are critical for the types of organizations we partner with,” says Dr. Satna Marepally, one of the specialists at 4C Medical. “With TelmedIQ, the hospitals we work with have generally reduced the time to look-up and contact us for acute care services, as well as logging and tracking communications, by 300%—or roughly a time-savings of two and half hours per nurse per twelve-hour shift.”

Features such as real-time visibility into a physician’s availability and on-call schedule, as well as intelligent routing features that automatically escalate priority messages to a corresponding physician or group when a message goes unread, are allowing small general practices like 4C to push the envelope when it comes to innovations to improve healthcare communications.

"With TelmedIQ’s SmartPager we're able to contact a physician in a clear and concise manner, and track whether a message has been sent and acknowledged. This has truly enhanced patient safety, “ states Josie Bennion, a clinician at Scottsdale Healthcare Shea (now HonorHealth), a health system that works together with 4C Medical. “It has created efficiencies for us when contacting outside physicians, allowing us to devote more of our time and resources to patient care."

To learn more about TelmedIQ its mobile and online solutions for better healthcare communications visit http://www.telmediq.com.

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Joseph Seo
TelmedIQ
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