It's easy to see where the vehicles are, where the freight in question is, with which partner, if they’re on time or running late and if the delivery’s been made.
(PRWEB UK) 15 July 2015
Partnerlink, the UK freight sharing network, is well on its way to mirroring the customer service we’ve come to expect from parcel deliveries in terms of giving customers an anticipated delivery slot time in which to expect their goods to arrive.
This is thanks to CALIDUS ePOD and TTM software from OBS Logistics deployed on the driver’s hand-held android device to track and estimate delivery time for any freight partner within the network.
The software will eliminate the need to chase partners over the phone to find out where the consignment is and when it is likely to be delivered – keeping customers in the loop long before things are delayed.
“We wanted to be able to accurately track freight across the network. It could take as many as three or four phone calls to locate the pallet, and the customer would be getting more and more frustrated chasing his consignment,” explains John Davidson, managing director of Partnerlink. “We will have the ability to be able to see where the freight is within the network without the need to pick up the phone, and to estimate its time of delivery accurately thanks to CALIDUS ePOD and TTM, keeping customers much happier.”
The solution allows partner companies to see the signatures of those who have signed for consignments, eliminating the need to call up and ask who signed for it when chasing a delivery. The software alerts the server to the driver’s location and with the help of the driver’s manifest can then determine an ETA.
“Ultimately, for any network partner its easy to see where the vehicles are, where the freight in question is, with which partner, if they’re on time or running late and if the delivery’s been made, who signed for it,” said John Davidson. “This keeps us ahead of the game with customers, but it also helps us retain drivers as they’re much less stressed with the constant phone calls they used to receive to find out where they were. Driver retention is very important.
“In the not too distant future, I’d hope we can provide customers across the network with a delivery slot time that gives them a more exact window of when their freight will arrive – that’s what we’re aiming for.”