Gallup Employee Survey: CEI Has One of the Nation’s Most “Highly Engaged” Workforces

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Employees at the CEI Group, Inc., a fleet driver management company, are among the most highly engaged in their jobs in United States, a Gallup Inc. survey has found, CEI announced today.

Claudia Smolda

We have worked hard to be sure that CEI is a place that people want to come to work and enjoy themselves, because we believe that’s how you get the most and best out of people.

Employees at the CEI Group, Inc., a fleet driver management company, are among the most highly engaged in their jobs in United States, a Gallup Inc. survey has found, CEI announced today.

Based on a survey of nearly all of the company’s workforce last summer, Gallup computed CEI’s “Engagement Index Ratio” to be 7.83, more than four times the score of 1.80 for all U.S. workers last year. Gallup, Inc., a global performance consulting company, has been conducting annual employee engagement surveys since the late 1990s. The index compares the number of engaged employees to those who are “actively disengaged.”

Gallup defines engaged employees “as those who are involved in, enthusiastic about and committed to their work and workplace.” The consulting firm also says that engaged employees:

  •     Begin the day with a sense of purpose and finish it with a sense of achievement.
  •     Consistently bring high levels of determination, tenacity and resilience to everything they do.
  •     Are dedicated to their jobs, and its shows in their enthusiasm, inspiration and pride in their work.
  •     Become easily engrossed in their roles, and time flows quickly for them when at work.

The index is based on employee responses to 12 questions that measure such characteristics as job satisfaction, emotional commitment and performance attitudes. Gallup notes that companies with high scores tend to have higher productivity, lower turnover and absenteeism and greater customer satisfaction.

Claudia Smolda, CEI’s vice president of human resources, said she wasn’t surprised by Gallup’s findings. “A supportive and friendly culture has always been one of our most important priorities,” she said. “We have worked hard to be sure that CEI is a place that people want to come to work and enjoy themselves, because we believe that’s how you get the most and best out of people.”

The Gallup results are the most recent that recognize CEI’s employee-friendly culture. Over the past 10 years, CEI has twice been named on the best places to work in Pennsylvania, twice won the Pennsylvania’s Psychologically Health Workplace awards, and last year was named by Philly.com as one of the best places to work in the Philadelphia area.

About CEI

CEI is a leading provider of technology-enhanced vehicle accident, driver safety and fleet risk management services. Its provider network consists of some 4,000 collision repair shops in North America, and includes nearly 1,000 truck collision repair centers. Its customers include self-insured, commercial, and institutional and government fleets, directly and through alliances with fleet leasing companies. CEI also provides vehicle direct repair program outsourcing to leading property and casualty insurance companies.

Founded in 1983, CEI has headquarters near Philadelphia, PA, and field sales offices in Trevose, PA, Tulsa, OK, Atlanta, GA, and Minneapolis, MN. In 2000, CEI launched its DriverCare™ solution, which includes telematics-integrated fleet risk management; MVR ordering and compliance, on-line and behind-the-wheel driver safety training; and a safety newsletter. For more information about CEI, please visit ceinetwork.com.

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Mark Boada
@CollisionMax
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