We created Purist-it because we wanted apps to have a better way to engage customers. Apps need instant customer feedback; chat messaging and push notifications provide better support for customers.
Wilmington, DE (PRWEB) July 13, 2015
PuristSoft, a new SaaS provider of in-app support and chat engagement platform for the customer service on mobile devices, today announced the general availability of its SaaS platform Purist-it for apps aimed for mobile developers with a no SDK approach . The new service, available today for any mobile platform, enables app developers for business, self-services, products apps, services apps, games or brands apps to provide in-app customer service using live chat to mobile customers.
“Providing in-app chat for better user experience is the new era for engaging apps, without the need to invest in an expensive chat system. Apps can connect to backend support operators using the online SaaS platform, providing live personalized chat for any issues that are important to the customer,” said Co-founder Mr. Hamdan.
The old ways of email and telephone-based customer support and waiting for long queue of support tickets to be answered is not an option for an app customer. PuristSoft is the only no SDK approach to apps chat support services that seamlessly integrates with the mobile app to provide instant and direct channel for in-app customer service. Purist-it SaaS product (Software as a Service) empowers end app customers to chat directly with app operators for technical support, sales or billing inquiries in less than five minutes using only three simple steps. Research in mobile customer experience found a radical shift in consumer’s mind to find answers and to engage with apps’ owners with easy chat messaging that becomes a part of our daily life.
Pricing and Availability
Purist-it in-app chat platform is generally available beginning today for businesses, self-care apps and apps developers with a free plan for a basic connection for one app, and affordable paid plans starting at less than 10$ per operator’s seat .
PuristSoft is a startup company with a promising in-app customer support service, empowering customer service for the mobile applications to engage its customers. PuristSoft product integrates seamlessly with any mobile application on any platform with simple REST APIs to offer apps a new chat support platform that, up until now, was only available to apps with intensive code changes and SDK integration with long learning curves. PuristSoft is a self-funded by its two co-founders. For more information visits the product home page.
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