Winning Streak Continues For Listen Up Español At The Contact Center World Americas Region 2015 Conference

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Leading Bilingual Contact Center Awarded For Best Community Spirit, Sales, Operational Efficiency and Leadership

Listen Up Español team wins two gold, one silver and one bronze award.

As a company that strives to deliver awesomeness every day, our talented team enjoys sharing best practices that can drive change among our agents as well as others in the industry.

Listen Up Español awarded Gold for Best Sales Professional, Gold for Best Community Spirit, Silver for Best Contact Center Operational Manager and Bronze for Best Contact Center Leadership at the 2015 Top Ranking Performers Conference hosted by Contact Center World for the Americas Region in Orlando, FL.

“We competed against mega-contact centers like Alorica and Grupo Contax as well as companies like MassMutual that have significant community programs. These awards give us a reason to celebrate what we are doing and motivate us to continue working towards future goals,” said Tony Ricciardi, President and Co-Founder at Listen Up Español. “As a company that strives to deliver awesomeness every day, our talented team enjoys sharing best practices that can drive change among our agents as well as others in the industry.”

After completing a multi-level submission process, the four Listen Up Español individuals who participated were invited as finalists to present their expertise at the conference.

Andres Martinez, General Manager, won Bronze for Best Contact Center Leadership; Magda Cardenas, Marketing Specialist, won Gold for Best Community Spirit; Abraham Galaviz, Sales Representative, won Gold for Best Sales Professional and Sergio Cordova, Direct Response Sales Manager, won Silver for Best Contact Center Operational Manager.

Established in 2006, Listen Up Español is a premiere contact center that provides Spanish and English language agent services. As a Hispanic marketing leader the company works with product marketers, nonprofits and other organizations to help maximize sales revenue, increase donations and support lead generation.

To learn more about Listen Up Español, please visit http://www.ListenUpEspanol.com.

About Listen Up Español

Listen Up Español is the leading bilingual contact center for Spanish and English agent services. Headquartered in Portland, Maine and operating in Hermosillo, Mexico, the company employs over 800 agents and provides companies with contact center services to reach consumers in the United States and other countries.

Listen Up Español offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, Listen Up Español provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, Listen Up Español has the experience to turn customer interaction into revenue. For more information about Listen Up Español, please visit listenupespanol.com.

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Mari Escamilla
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