Delivering Document Success For National Auto Parts Company, Andrew Page

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Andrew Page, one of the UK's leading distributors of quality auto parts, have chosen Manchester based Prime Document as their preferred document management company.

document management, prime document, andrew page
By working with Prime Document we have been able to reduce process inefficiencies and costs, whilst increasing the overall quality and performance of our document management procedures.

Processing, creating and delivering over 85,000 documents each month for 'The Autoparts People', Prime Document's remit is to increase document quality, integrity and fulfilment times whilst also reducing overall process costs.

Providing weekly print, mail and e-billing services, Prime Document will be responsible for the timely processing, creation and delivery of critical invoices, credit notes and statements. With such a responsibility, it's understandable why Andrew Page chose to work with the experienced and proven team at Prime Document.

Key to the account win was Prime Document's e-capabilities and proven corporate experience. By leveraging the full potential of their 'ecco' e-document management and e-billing technology, Prime Document were immediately able to deliver on all of the clients requirements and more.

The new digital document management system enables Andrew Page's credit control teams to instantly access client accounts and document archives at the click of a button. In addition, by increasing the number of clients subscribing to e-billing services, Prime Document were also able to reduce print and postage costs straight away.

Those remaining on traditional forms of document delivery, (the trusty document in the post), will now start to receive a more coordinated compilation of documents in fewer envelopes. By utilising state-of-the-art document merging technology, Prime Document are able to merge 40% of all documents in order to save postage costs whilst increasing the overall customer service experience.

Commenting on the project, Mark Dixon, Prime Document's Customer Services Manager said:

“We have worked closely with Andrew Page to ensure they take full advantage of the benefits our services and technology offer. We have increased the overall appearance and quality of their documents and are able to merge up to 40% of their print runs. They are taking full advantage of postage cost savings and through an ongoing migration process to e-billing, we've been able to hit all the commercial targets they set for us.”

Andy Byram, Credit Manager at Andrew Page Ltd said:

“The service offering, reputation and experience of the team at Prime Document was hard to ignore. The solutions they have presented signified significant progress for our brand. By working with Prime Document we have been able to reduce process inefficiencies and costs, whilst increasing the overall quality and performance of our document management procedures.”

– ENDS --

About Prime Document:
Established in 1999 to provide secure and reliable critical document production and distribution services, the document management company have continued to demonstrate a quality of service and return on investment that businesses find hard to ignore.

Working with leading brands and blue chip organisations, Prime Document have a rich heritage and impressive portfolio of customers including; LeasePlan, L'Oreal, Johnson & Johnson, Jardine Lloyd Thompson and Rentokil Initial.

Operating from Park Seventeen Industrial Estate in North Manchester, Prime Document are ideally situated between the M1 and M6 motorways, just 30 minutes from Manchester Airport.

Prime Document Ltd have been awarded the highest accolade possible by their ISO Customer Satisfaction consultants: The Diamond Award, achieving 95% customer satisfaction levels.

Prime Document Limited
Unit 3, Park Seventeen, Moss Lane, Whitefield
Manchester. M45 8FJ

Tel: 0161 766 5544

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Nicol Cerna

Nicol Cerna
since: 11/2012
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