Pulse of the City News Announces 2015 Star Award Research is Underway

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Pulse of the City News, for the second year in conjunction with The Stirling Center for Excellence, is rolling out the announcements of its 2015 Pulse of the City News customer satisfaction ratings.

Pulse of the City News, in affiliation with The Stirling Center for Excellence, researches building and construction companies to identify those companies that provide more than just great design and construction services, but also a great customer experience. Those with top ratings receive the 2015 Pulse of the City Customer Satisfaction Award. Winners are being posted on the Pulse website as final results are ready (http://www.pulseofthecitynews.com).

As a service to industry professionals responsible for hiring building and construction companies for new projects, Pulse of the City News performs its independent research on a rolling annual basis.

The Pulse of the City News research team accepts public and industry nominations and also scours multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Star Award is reserved for those earning the highest ratings of 4 or 5 stars.

“We have a twofold purpose for publishing our independent research. One is to identify those companies providing excellent customer service, and honor their efforts. The other is to provide companies in the industry a database where they can confirm Pulse ‘Star’ status of the companies they are considering for future projects,” says Pulse of the City News Editor Jamie Rawcliffe.

”Making the customer experience the best it can be is not something that the construction industry has been known for,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “The Stirling Center is dedicated to promoting excellence wherever it is found and fostering more excellence where it is not. We are pleased to have teamed with Pulse of the City News with its focus on the building and construction industry. It is a great industry, but to date it has not had the level of focus on customer care that it could. The Stirling Center is well-versed in helping to improve service to internal and external customers through a large number of training and coaching courses, in addition to customized learning experiences for companies and individuals that seek a sharper, customer-first focus that can lead to repeat business and strong referrals.”

If you are hiring for a project and wish to verify whether the candidates earned the Pulse Award, search for that information at http://www.pulseofthecitynews.com/search.php.

If you wish to learn more about nominating a company for Star Award consideration, go to http://www.pulseofthecitynews.com/nominations. If you’d like to nominate a recent construction project to be featured on our website and in our publications, go to http://www.pulseofthecitynews.com/project-reviews.

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to http://www.pulseofthecitynews.com.

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Jamie Rawcliffe
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