Montauk Yacht Club Resort & Marina Deploys StayNTouch Mobility Technology to Improve Guest Service

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StayNTouch Mobility Platform cuts check-in time by 33%, increases staff efficiency and increases guest survey scores.

Montauk Yacht Club Resort and Marina

Montauk Yacht Club Resort & Marina

StayNTouch allows us to enhance our guests experience before they set foot on property,” said Matthew Hittleman, General Manager, Montauk Yacht Club Resort & Marina

StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at the historic Montauk Yacht Club.

Montauk Yacht Club Resort & Marina, Long Island’s renowned waterfront oasis, is now the only Hamptons property using StayNTouch mobile hotel software. As an enhancement to the hospitality driven resort, StayNTouch provides a seamless transition process for both guests and staff.

The technology allows resort guests the ability to check in before arriving on property and request late check out times from their own mobile devices. Resort housekeeping staff will have the capability to update the status of rooms in real- time resulting in more efficient staff, faster room turns and happier guests.

The resort has implemented three StayNTouch cloud-solutions on one platform:

  • Zest Web™: Enables guest pre-engagement and mobile guest services via mobile web, no app needed. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Review bill, preferences collected, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.
  • Rover FrontOffice™: Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Includes remote key encoding & secure credit card swipe featuring P2P encryption & tokenization. Enables staff flexibility to service guests anytime, anywhere. Line-busting. Zero training.
  • Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing. More efficient staff. Quicker room turns. Happier guests.

“StayNTouch allows us to enhance our guests experience before they set foot on property,” said Matthew Hittleman, general manager of Montauk Yacht Club Resort & Marina. “The convenience and accessibility of this technology shows our guests we care about their preferences and gives us the opportunity to add personalization that cannot be found elsewhere in the Hamptons.”

The StayNTouch technology is the first of its kind and the only software that provides both staff and guest engagement on one platform. Benefits of implementing this software include increased ROI from upgraded guest stays and late check- outs as well as improved guest service. Properties using StayNTouch have seen a 33% decrease in check-in wait time.

"StayNTouch technology is seen at some of the most iconic hotels in America and we could not be more pleased to be working with one of the most renowned properties on Long Island, the Montauk Yacht Club Resort & Marina,” said Bryn Williams, director of strategic accounts at StayNTouch. “We are confident guests will enjoy the convenience of self check- in and check-out and the resort will see an overall improvement in staff efficiency.”

Industry veterans Jos Schaap and Tim Kinsella co-founded StayNTouch Inc. in 2012.

About Montauk Yacht Club Resort & Marina
Located on a private lakefront in Montauk, a hamlet in the town of East Hampton, the Montauk Yacht Club Resort & Marina has been the preferred playground for a who’s who of visitors since famed entrepreneur Carl Fisher built the original clubhouse in 1926. After a multimillion dollar redesign and renovation, the world-class property features 104 nautically-inspired guestrooms, 232- slip full-service, mega-yacht Marina; fine dining and cocktails at the Gulf Coast Kitchen, Hurricane Alley, Barracuda Bar and Turtle Lounge; the full-service SPA MYC, SALON MYC and fitness center; a private beach and three swimming pools; Har-tru lighted tennis courts; easy access to fishing and water sports; and 10,000- feet of indoor meeting and event space plus the expansive Great Lawn that can accommodate large-scale tented events up to 1,000 people. For more information, please visit http://www.MontaukYachtClub.com.

About StayNTouch Inc.
StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations, increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels. Learn more by visiting http://www.stayntouch.com.

Twitter: @StayNTouchInc
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