(PRWEB) July 23, 2015
"We are thrilled to receive this recognition for our ethosAnalytics™,” said Scott Walker, CEO of ethosIQ™, LLC. “We truly believe that providing a valuable solution to our customer begins with listening and providing them with what they want. Being recognized as a winner for the TMC 2015 CUSTOMER Contact Center Technology Award is a great accomplishment for our company and our valued associates.”
Our ethosAnalytics™ improves contact center front-line productivity. It reduces customer effort and optimize IT investment. Providing a single source of truth that enables real-time and historical data consistency across multiple systems. Capturing beginning-to-end interactions merging data from IVR’s, CTI, and ACD’s. Delivering actionable business insight impacting customer experience. ethosAnalytics™ clarifies data for speed decision-making with the latest Business Intelligence capabilities.
“Congratulations to ethosIQ™ for being awarded the 2015 CUSTOMER Contact Center Technology Award. ethosAnalytics™ has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.
Founded in 2009 ethosIQ™ is leading the way with technology for globalization and has created a best in breed solution second to no other offering in the marketplace. Business from across industries and around the world have trusted ethosIQ™ to help them reduce call center cost and increase revenue streams while improving the customer experience.
As a system integrator, ethosIQ™ blends our Customer Engagement Platform and services with market-leading software products to provide end-to-end solutions.