(PRWEB) July 25, 2015
"CallRevu” was featured on NewsWatch as part of its monthly Biz Report, which takes a look small, medium, and large businesses making an impact in their industry. Amanda Forstrom, a reporter for NewsWatch and a business expert, conducted the business review and shared with viewers how this is a service for dealerships to closely monitor and analyze their calls with consumers.
Car dealerships are a huge industry that rely on a strong sales foundation. Without a quality sales staff dealerships crumble. With the company CallRevu, dealerships can avoid any deficiency in sales quality that would result in losing a sale.
Once someone’s signed up with CallRevu, they call into your dealership to begin being monitored by automotive experts to analyze every customer call. A summary is then created with everything that occurred while on the call. Up to 30 vital data points are pulled from the call, things like contact information, model of car, appointment time set, and so on. These are actual human analytics, not data gathered by a computer.
If any opportunity is missed, an alert is sent out via text or e-mail, within 30 minutes so the customer can be saved. And as this system is specifically focused on automotive only, so the calls are being reviewed by professionals that are experts in the automotive industry.
An offshoot of CallRevu called EmployeeRevu, is an employee survey that addresses the important elements of the employee experience within the automotive industry and collects the internal feedback necessary to examine and make meaningful improvements. The CSI Gap is part of the survey that calibrates customer feedback from your CSI results and compares it to employee perceptions about the service they’re delivering.
To learn more, visit callrevu.com today.
NewsWatch is a weekly 30-minute consumer oriented television show that airs on the Discovery Channel and ION Network. NewsWatch regularly features top technology products and services, mobile applications for iOS, Android, and Windows devices, unique and beautiful travel destinations around the world, health and medical tips, and entertainment interviews on the show. NewsWatch airs on the Discovery Channel at 7:00 – 7:30 AM ET/PT.
NewsWatch is located in the greater Washington, DC area and has been on air for over 25 years. For more information or to watch the most recent episode, visit http://newswatchtv.com/biz-report.html.