Publish Self Designed Codeless Smartforms in Your Service Catalog with Monitor 24-7’s New IncidentMonitor Release

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New fresh look and feel, Codeless Workflow and Service Catalog Designer and an new aggressive pricing approach to shake up service management vendor landscape

After working closely together with several customers, Monitor 24-7 Inc is proud to release a new version of PinkVERIFY ITIL service desk software solution IncidentMonitor™.

“This is probably our largest release in history.” says marketing and sales director Frank Huitenga. “Besides a complete refresh of our interface we strive for the number one position in the market for ease of use in administration with our new and advanced graphical service catalog designer that works closely with our graphical workflow designer.” We can truly say that we offer a service desk tool that can configure the most advanced process flows and service catalog forms without the need for any coding. Compared to some competitors who claim that only light-weight java scripting is needed to customize for your needs, we can really say that it is just click, drag and drop. What does light weight java script mean? It still sounds like coding to me” Scott Walling, co-founder of Monitor 24-7 adds to this comment. Frank Huitenga continues, “We are very confident that we can lead the market again with this new release. IncidentMonitor™ 9.6 was presented in Beta form at various events from Pink and ITSMf in Canada and the US and the result was overwhelming. We received so many demo requests that we could hardly handle it and within a few weeks we signed up a bunch of new customers, among which one of our larger customers the Ministry of Children & Family development in British Columbia. The reason why they signed up? The look and feel, the automated actions and the ease of use for customers, support agents as well as the administrator. We are excited to officially release and present our solution to the rest of the world. “

As usual we worked closely with clients to define our development list. This resulted in an impressive list of new features and software updates that are rolled into IncidentMonitor™ 9.6. Screenshots and more info of this IncidentMonitor 9.6 service desk software release

  • New look and feel for web and Windows client software
  • Graphical Service Catalog Designer
  • Double Byte Character Support to support languages around the world
  • Unlimited text fields for items such as request tasks
  • New graphical menu system call Launch Pad
  • New Dashboards with over 50 dashboard widgets which can be turned on and off in addition to an overlay feature to mix and match statistics
  • Unique label/message editor tool that lets you call things what you want in any language

Besides the new release we also looked at our licensing model and decided that it was time to orchestrate a shock in service management industry. We have lowered our prices to such a level that we can now say that the most advanced enterprise service management solution in the market can be purchased at a SMB price. Besides the pricing we also looked into our on-premise offering, where we used to offer perpetual licensing only it is now also possible to get a subscription like in our SaaS – Cloud solution and still run the full version on-premise!

Are you interested in learning more? Please call Monitor 24-7 Inc. for a demonstration.

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Frank Huitenga
Monitor 24-7 Inc
+1 4164102716 Ext: 210
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Frank Huitenga
since: 11/2010
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