I am excited to be part of a company with a rich culture that truly appreciates its team and has ambitious plans for growth.
Wakefield, MA (PRWEB) July 27, 2015
The Advocator Group, LLC, a nationwide advocacy organization for Social Security Disability Insurance (SSDI) and Medicare, has welcomed Jon Cogswell as the vice president of client services. Mr. Cogswell has over twenty years of experience working in contact center environments and has played a significant role in the growth and transformation of several businesses, including Bob’s Discount Furniture and T.D. Bank, by focusing on cultivating a strong and sustainable culture while optimizing workflow with the use of technology, automation and innovation.
Prior to joining The Advocator Group, Mr. Cogswell spent twelve years working with CopperBeech Associates as a consultant focused on contact center and business process optimization. During this time, he specialized in transforming staff-intensive operations and service functions with a particular focus on developing people and enhancing culture. Additionally, he spent four years working with Bob’s Discount Furniture as vice president and director of customer care, during which time he helped the business to grow twenty-five percent by establishing a corporate customer service knowledge base among other key initiatives.
“I am excited to be part of a company with a rich culture that truly appreciates its team and has ambitious plans for growth,” Mr. Cogswell says of The Advocator Group. “My vision is to aid our growth by maximizing the quality of our clients’ experiences and leveraging technologies that will support our teammates in their dedication to delivering excellent customer service.”
As the vice president of client services, Mr. Cogswell will work to develop scalable processes to help the Social Security Disability and Medicare advocacy firm further develop its employees while also delivering more value in each client interaction. The company seeks to capitalize on his extensive experience and knowledge in optimization and fostering culture to further its goals of increasing revenue and expanding client offerings.
"We are absolutely thrilled to have Jon join our team," comments Julie Turpin, CEO of The Advocator Group. "Jon is an extremely experienced professional and the expertise and insight that he brings to the table will drive our company forward in new ways. His energy and enthusiasm for our teammates and our environment is contagious and I know that we will pursue our vision even more ambitiously with Jon on board. We look forward to utilizing Jon’s skills to further enhance the experiences of our teammates, customers and clients as they work with The Advocator Group."
Additional information about Mr. Cogswell and services of The Advocator Group is available at http://www.advocator.com.
ABOUT THE ADVOCATOR GROUP – The Advocator Group, LLC is a nationwide advocacy organization dedicated to helping individuals apply for and obtain Social Security Disability Insurance. In addition, The Advocator Group assists Medicare beneficiaries in identifying the best coverage possible for their unique needs. The Advocator Group’s team of experienced Social Security and Medicare advocates ensures that each client is provided phenomenal service while each case receives close attention. The company’s core values include creating opportunities, enriching lives, and growing through innovation. For more information, visit http://www.advocator.com.