The investment in both INETCO Insight and INETCO Analytics has given us on-demand access to the transaction data needed to streamline our reporting processes and deliver a better customer experience at our ATMs
(PRWEB) July 28, 2015
Seattle, Washington: BECU has been named a finalist in the Innovation in Internal Process Improvement category at the 2015 BAI-Infosys Finacle Global Banking Innovation Awards, presented at BAI Retail Delivery 2015 Conference and Expo. BECU was selected from a field including over 250 entrants. This award recognizes those who have made a significant investment in internal process improvement to benefit the organization and ultimately, the customer.
BECU’s ability to identify, adopt and roll out new technologies has become an important part of their competitive advantage. Remotely operating a growing full-service fleet of over 200 ATMs, BECU believes visibility into consumer transaction data is the key to ensuring their 900,000+ members are able to effectively complete their transactions at the ATM. Implementing the INETCO Insight real-time transaction monitoring software and the INETCO Analytics customer analytics application provided BECU with the game-changing knowledge of where, when and how members interact with their ATM channel.
“BECU is thrilled to have been selected as a finalist for the 2015 BAI-Infosys Finacle Global Banking Innovation Awards,” said Shirley Taylor, ATM Channel Manager at BECU. “The investment in both INETCO Insight and INETCO Analytics has given us on-demand access to the transaction data needed to streamline our reporting processes and deliver a better customer experience at our ATMs.”
Since 2011, BAI-Infosys Finacle Global Banking Innovation Awards have celebrated excellence in financial services by recognizing breakthrough innovation in the retail banking industry. Awards will be announced during the 5th annual BAI Retail Delivery Conference & Expo’s award ceremony on Tuesday, October 13th at The Venetian|The Palazzo Congress Center in Las Vegas.
For more information on the 5th Annual BAI-Infosys Finacle Global Banking Innovation Awards visit http://www.baiglobalinnovations.com.
BECU is a not-for-profit, member-owned credit union. Profits are returned to members in the form of better rates and fewer fees. With more than 900,000 members and over $13 billion in assets, BECU is the largest credit union in Washington and one of the top four financial cooperatives in the country. BECU currently operates over 40 locations in the Puget Sound region. Founded in 1935, BECU was formed to provide a banking alternative for the employees of The Boeing Company. Today, all Washington state residents are eligible to join. For more information, please visit http://www.becu.org
INETCO® Systems Limited provides market leading transaction monitoring and banking analytics software that helps business managers and IT operations teams improve profitability, reduce operational costs and deliver an amazing customer experience. INETCO's proven technology solutions are currently deployed in over 50 different countries. Happy INETCO partners and customers include some of the world's largest global companies spanning the banking, ATM, retail, telecommunications and payment processing markets. https://www.inetco.com
About BAI and BAI Retail Delivery
BAI delivers the financial services industry’s most actionable insights, enabling leaders to make smart business decisions, every day. We’re passionate about the trusted information and powerful tools that provide leaders with the clarity and confidence needed to prepare for tomorrow, while performing better today. At BAI Retail Delivery, more than 3,000 financial services professionals come together from around the world, including leaders from retail banking organizations and financial technology and business solutions providers. BAI Retail Delivery provides unique perspectives, best practices and meaningful connections that help drive positive change and move the industry forward.