Guest experience is always our primary focus. Using technology to enhance that experience is key to our success.
New York, NY and Seattle, WA (PRWEB) August 06, 2015
Starting this week, Seattle area Hampton Inn guests will be delighted with new interactive technology, powered by Signal360, intended to enhance their guest experience. As one of the early adopters in the hospitality space to deploy iBeacon™ technology, a group of hotels in the Pacific Northwest are leading the industry in interactive guest experience. Signal360, the premier proximity marketing provider, with more than four years experience and a complete, turnkey platform, integrated seamlessly into the Seattle hotels. Beacons have been installed, with more to deploy soon, and notifications will be delivered using the SnipSnap mobile application.
The Benefits to Hampton Inn & Suites Seattle/Kent, WA are significant, regarding both the personalization of the guest experience and internal efficiencies. With a focus on personalized guest experience, beacons will be used to deliver “Welcome” and “Thank You” messages, provide a digital concierge service and directions and maps to nearby locations, and will offer tailored/target notifications and recognition of repeat guests. Key to improving internal efficiencies and driving measurable ROI, beacons will also be used to reduce staff obligations by decreasing concierge questions, reducing front desk wait times, and will generate revenue from local restaurant advertisements and encourage reviews and surveys. David Kwok, owner and General Manager, noted, “Guest experience is always our primary focus. Using technology to enhance that experience is key to our success. We are thrilled to partner with the leader in proximity marketing to deploy this campaign. The Signal360 team has been instrumental in the development of use cases, secure and seamless deployment and ongoing support.”
For guests to receive notifications in the hotel, they must have the SnipSnap mobile application downloaded to their smart device. Hotel staff and signage will instruct guests to download the application if they do not already have it. With the application on their devices, when guests come within a specific proximity of a beacon, notifications will be delivered. As guest experience is the primary goal of this campaign, business intelligence tools unique to the Signal360 platform, such as frequency caps, have been placed on messaging to ensure that guests are not over messaged or spammed. This Seattle based activation will further prove the impact of beacons on the hospitality industry, and Signal360 expects numerous hospitality activations in the coming months. Ben Teplitsky, VP, Business Development & Strategic Partnerships of Signal360 has significant experience selling technology based products into hospitality brands, ”Technology enables the guest experience to be more convenient, independent, and effortless. Beacons, supported by our proximity platform heighten the personalized service within the hotel space. Utilizing Signal360’s target engagement features gives each and every guest their own mobile concierge, and accommodates their needs when it matters most.”
Signal360 is the leader in the proximity marketing industry and provides an enterprise ready platform of Beacons, SDK, and CMS to communicate with smartphones and tablets. Signal360’s beacons are both Eddystone™ and iBeacon™ ready and Signal360 continues to offer the latest in mobile OS cross-platform support in both Android and iOS. The system’s analytics engine processes massive amounts of data reported by these devices to allow companies to refine their marketing messaging and location experiences. Signal360 has corporate offices in the Flatiron neighborhood in NYC and has been delivering proximity marketing to smartphones and tablets since 2011. For more information, visit http://www.Signal360.com.
SnipSnap is the first mobile coupon app to allow users to scan and redeem any printed coupon on their smartphone. Since launching at Techcrunch Disrupt in 2012, the app has grown to 4.5 million users on iOS and Android, who have saved more than 100 million coupons and $200 million. 50+ retailers have partnered with SnipSnap to deliver targeted coupons via the app or its Coupon Author platform. The company was created at DreamIt Ventures accelerator program, participated in the Philadelphia Inquirer’s Project Liberty Incubator, and is based in Philadelphia. SnipSnap is a wholly owned subsidiary of visual search leader Slyce Inc. (TSX VENTURE:SLC).