Stephen Ferrando Joins CharityEngine Donor Management Software as Vice President of Client Services

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Nonprofit veteran will oversee client implementations and ongoing support of BIS Global and CharityEngine CRM software platforms.

Stephen Ferrando will lead Client Services for CharityEngine.

Stephen’s hiring in the client services capacity signals CharityEngine’s commitment to empowering our nonprofit clients through both increased cross-organizational efficiencies and more sophisticated strategic solutions.

BIS Global, makers of CharityEngine nonprofit management software, has announced the hiring of nonprofit veteran Stephen Ferrando as Vice President of Client Services.

Ferrando, who has demonstrated his expertise over the last decade in deriving actionable data-driven insightanalytic solutions & strategic consulting for nonprofits includes leadership positions at CDR Fundraising Group, Merkle Inc and Adams, Hussey & Associates (now Chapman, Cubine, Adams & Hussey), will oversee the implementations and client services teams for CharityEngine, the donor management, fundraising, events & communications software platform built by hosting & business applications provider BIS Global.

“With his extensive background in analytics and strategy, Stephen’s hiring in the client services capacity signals CharityEngine’s commitment to empowering our nonprofit clients through both increased cross-organizational efficiencies and more sophisticated strategic solutions maximizing the potential of their multi-channel data assets.” Said Philip Schmitz, CEO and Founder of BIS Global. “As our clients come onboard and start running on CharityEngine, they’ll be doing so with not only exemplary support and partnership from our outstanding client services team, but aided by Stephen’s insights into how they can best leverage our tools to achieve their organizational goals.”

“I’ve had the privilege of partnering with CharityEngine since 2012 while at CDR Fundraising Group supporting Wounded Warrior Project, and at that time CharityEngine was building out Wounded Warrior Project’s online fundraising, events & marketing CRM platform.”, said Ferrando. “It was clear to me even then that they were approaching nonprofit CRM challenges in a new innovative way and it’s a thrill and an honor to be a part of the team that is acting as a positive disruptive force in the nonprofit space by bringing that innovation to new, passionate nonprofit clients every day.”

Ferrando most recently held senior analytic roles in the for-profit consumer world at Electronic Arts and Broadsword Online Games. He is a graduate of Canisius College with a Bachelor of Arts in Psychology.

About BIS Global and CharityEngine®

BIS Global® helps nonprofit and commercial organizations Go Big and Be Great with a fully integrated suite of online tools for customer and donor management, communications, e-commerce and online fundraising, backed by "single-throat-to-choke" support. The Virginia-based cloud applications and hosting firm, has employed their retail and CharityEngine technology for hundreds of organizations including Wounded Warrior Project, Tuesday Morning, Marine Toys for Tots, multiple Special Olympics chapters, and Ovarian Cancer National Alliance. They were named to the 2014 Inc. 5000 List of America’s Fastest Growing Private Companies.

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Leigh Kessler
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