Puffer-Sweiven Selects SmartField by MobileLogix to Drive Efficiency Gains and Support Recurring Service Revenue Model with Field Mobility

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Field Service Management Solution Aims to Deliver 1 Million Business Benefits, Accelerate Problem Resolution, and Increase Contract Revenue and Profitability

MobileLogix, creators of SmartField, the field relationship management solution for a new era of mobile business, today announced that Puffer-Sweiven an Emerson Process Management has selected SmartField as its field service management platform across the U.S. SmartField should enable Puffer-Sweiven to bring business benefits of more than 1 million to Puffer-Sweiven and its customers through early detection of potential key capacity/planning areas in product service requirements, increasing speed of resolution, and streamlining its end-to-end service processes. The cloud-based SmartField platform also supports the company’s Managed Services model, and Puffer-Sweiven’s stated business strategy of increasing recurring maintenance revenues.

Puffer-Sweiven is the leading supplier of Emerson solutions to businesses across a wide variety of sectors including Oil & Gas, Refining, Petro-chemicals, Utilities, Power and Pulp & Paper. It delivers products, systems and applications to engineering contractors who serve these industries. It does business with over 5,000 customers.

“Many of our customers are increasingly seeking growth in managed service contracts, which places greater demands on service delivery,” said Ron Babich, CEO, MobileLogix. “This, coupled with the pace of Puffer-Sweiven’s product innovation, requires both service agility and transparency across the breadth of their product range. By adopting SmartField as a dedicated platform for field service management, Puffer-Sweiven will be able to achieve significant cost reductions, and greater insight from meaningful data. The improvement in visibility, analytics, and speed of resolution not only improves overall customer experience, but also supports Puffer-Sweiven’s longer term strategy of recurring revenue creation.”

About SmartField
SmartField leads the massive and global industry of field service management software – a market with an $18 billion market potential. The company continues to innovate and publish solutions for the thousands of people globally who install, maintain, and repair equipment across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector including customer portals and customer apps that deliver anywhere service requests to add revenue to the bottom line. SmartField helps customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly retain their end-customer. http://www.mobile-logix.com/

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Ron Babich
since: 03/2009
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