Los Angeles, CA (PRWEB) July 30, 2015
Monet Software Inc. announced today that CUSTOMER Magazine has named Monet WFO Live as a 2015 Contact Center Technology Award winner.
Chuck Ciarlo, CEO and founder of Monet Software explains “Monet Software is both proud and honored to receive the 2015 CUSTOMER Contact Center Technology Award for Monet WFO Live, our cloud-based Workforce Optimization solution. We have been working hard to build the contact center industry’s most robust and flexible cloud-based WFO service aimed at taking contact centers to a new level. Being recognized by our peers means a lot for Monet Software. It is a valuable acknowledgement of our hard work and of our efforts to deliver the industry’s #1 cloud WFO solution.”
Monet WFO Live, is a tightly integrated cloud-based workforce optimization software service which includes workforce management, quality monitoring, analytics and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce optimization software.
“Congratulations to Monet Software for being awarded a 2015 CUSTOMER Contact Center Technology Award. Monet WFO Live has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
This tenth-annual Contact Center Technology Award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
About Monet Software
Monet Software is a global provider of cloud-based workforce optimization software solutions for contact centers. Monet’s cloud-based solution, Monet WFO Live, is an affordable and easy to use call center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. With Monet WFO Live customers get all the benefits of Monet’s WFO platform: