The Chartis Group Innovation Center Releases Paper Defining Healthcare Delivery Systems as Information Management Companies

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The Future Healthcare Delivery Enterprise

Tom Kiesau, Director

Healthcare technology has enormous potential to advance care and clinical operations, unlock new capabilities and add meaningful value, but culture trumps everything

The Chartis Group Innovation Center released the white paper, “Healthcare Providers as Information Management Companies,” highlighting the need for healthcare providers to embrace their emerging role as information management enterprises in order to meet the demands of engaging, providing comprehensive access to, and caring for the consumers and populations they serve.

Successful care delivery organizations in the future will need to harness emerging healthcare information technologies, virtual and mobile platforms, informatics and advanced analytics in order to care for the communities and populations they serve in an environment defined by value and accountability. New technologies are entering the care delivery landscape that will allow providers to expand their scope (e.g., information, education, engagement and care) and better capitalize on their expertise (e.g., leverage new sources of data to inform clinical and operational decision-making). “As providers evaluate their strategic direction for the future, the challenge they face is to sift through the hype and identify the specific information and technology capabilities that can both create real value and impact, and align with and facilitate achievement of the organization’s strategic objective,” says Tom Kiesau, director at Chartis and the paper’s principal author.

The white paper highlights:

  •     The case for healthcare providers to embrace and build informatics and healthcare information technology directly into the enterprise’s strategic plan – not as an enabler, but rather as a core leading-edge strategy
  •     Three evaluation criteria “tollgates” to help healthcare providers make better healthcare technology investment decisions
  •     Four key takeaways for healthcare providers as they consider their journey toward becoming a health information management company

“Healthcare technology has enormous potential to advance care and clinical operations, unlock new capabilities and add meaningful value, but culture trumps everything,” said Kiesau. “Providers must first embrace, then adopt and promote a delivery culture that truly comprehends and appreciates the essentiality of information technology as a strategic core of the future healthcare delivery enterprise.”

In addition to Tom Kiesau, the white paper’s authors include: Katy Pinter, Principal; Alexandra Schumm, Engagement Manager with the Chartis Center for Innovation; and Laura Stearns, Engagement Manager with the Chartis Center for Innovation.

About The Chartis Group
The Chartis Group is a national advisory services firm dedicated to the healthcare industry. Chartis provides strategic planning, accountable care, clinical transformation and information technology management consulting services to the country’s leading healthcare providers. Chartis has been privileged to work with over two-thirds of the academic medical centers on the U.S. News and World Report “Honor Roll of Best Hospitals,” seven of the 10 largest healthcare systems, four of the five largest not-for-profit health systems, nine of the top 10 children’s hospitals and many of the nation’s emerging accountable care organizations. The firm is comprised of uniquely experienced senior healthcare professionals and consultants who apply a distinctive knowledge of healthcare economics, markets, clinical models and technology to help clients achieve unequaled results. The Chartis Group has offices in Boston, Chicago, New York and San Francisco. For more information, visit

About The Chartis Group Innovation Center
The Chartis Group Innovation Center is a fully dedicated team drawing on the latest research, analytics, IT and management consulting capabilities to deliver transformative thinking on the most pressing issues in the healthcare industry.

For more information, contact:
Amy W. O’Brien
Principal, Vice President of Strategic Growth
The Chartis Group

Terri J. Sanders
Director of External Communications
The Chartis Group


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