When I think about working with I.B.I.S., I think about two things: 1. Manufacturing & Distribution Expertise 2. Customer Service Focused
Peachtree Corners, GA (PRWEB) June 30, 2015
I.B.I.S., Inc., leading provider of Microsoft Dynamics® supply chain solutions, is pleased to announce that Microsoft Dynamics® AX client, James M. Pleasants Company, is now leveraging Advanced Supply Chain Software™. Built to augment and round out Microsoft Dynamics® AX technology Advanced Supply Chain Software™ provides the visibility to successfully manage modern supply chains.
With more than fifty years’ experience and the representation of more than twenty lines, James M. Pleasants Company (JMP) has the distribution expertise and products to provide integrated hydronic, steam and condensate systems. However, system speed and Customer Service response time based on access to information was slowing the JMP team down. All the while, visibility into key information like past quotes and product status was lacking. When the longstanding distribution sales company saw challenges in keeping pace, they knew immediate action was required.
JMP is focused on leveraging modern technologies and practices, and they knew they needed to save time in Customer Service. When looking at Advanced Supply Chain Software™ powered by I.B.I.S., Inc., they saw how it would help the JMP Customer Service department serve their clients better by giving them faster response time to needed information.
Since implementing, Advanced Supply Chain Software™ benefits JMP with:
- Visibility. JMP was looking for a visual way to see which of their products were on back order, and what was in stock. The color coding feature in Advanced Supply Chain Software™ provides JMP a quick visual into both areas. Additionally, the software brings a lot of visibility into customer payment status, improving credit management.
- Speed. There was about a 30 second delay in getting information to their customer service staff when needed. Advanced Supply Chain Software™ provides them immediate access into that area so they do not have issues with duplicate orders they were seeing before.
- Access to Key Information. This functionality was missing as they had no central repository for previous quotes. With Advanced Supply Chain Software™, JMP employees can quickly see past quote information.
JMP is truly a modern distributor. They are focused on leveraging insights, and being responsive while using technology to improve performance in ways that are far beyond the capabilities of traditional distributors. JMP is pleased with the benefits they’ve gained with Advanced Supply Chain Software™ and their relationship with I.B.I.S. Chuck Moore, VP, Operations at James M. Pleasants Company shares, “When I think about working with I.B.I.S., I think about two things:
1. Manufacturing & Distribution Expertise
2. Customer Service Focused”
About James M. Pleasants Company
James M. Pleasants Company (JMP) was founded in 1958 as a stocking sales representative for Bell & Gossett products by Mr. James Pleasants. They have 15 offices in 6 states covering the Southeast United States. The company has grown as an employee-owned sales organization over the years, emphasizing the application of hydronic systems while providing superior customer service. Their mission is to provide customers with energy efficient water and steam related products, along with solutions to their hydronic needs. They will accomplish this while striving to be the best manufacturer’s representative in the country to their customers, vendors and employees.
About I.B.I.S., Inc.
I.B.I.S., Inc. is a premier provider of Microsoft Dynamics® next-generation supply chain software and services. Based on 26 years of proven success helping midmarket companies optimize their supply chains for profitability and embedded with Microsoft’s next-generation ERP system, Advanced Supply Chain Software™ http://www.advancedsupplychainsoftware.com powered by I.B.I.S. is uniquely designed to address supply chain planning, management, and execution challenges for a new generation.
I.B.I.S., Inc. is a two-time winner of Microsoft Dynamics Outstanding Partner of the United States Award, the winner of Worldwide Partner of the Year Award for Microsoft Dynamics® GP, a Worldwide Finalist for the Microsoft Dynamics® AX Partner of the Year, a Microsoft Partner with four Gold Competencies (ERP, CRM, Business Intelligence, and Application Development), and a ten-time Microsoft Dynamics® Inner Circle Partner. I.B.I.S., Inc. is AMR Research Industry Certified in Distribution and Discrete Manufacturing.