VirtualPBX Concierge Service Sets New Benchmark

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Revolutionary approach to boosting business telephone benefits

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We’ve always enjoyed learning new areas that our customers could use some help in, they’ve always been integral in shaping the ways we build our technology based off of how they use it.

VirtualPBX introduced VirtualPBX Concierge Service, the latest in their growing suite of offerings that reshapes the hosted telephone marketplace. In its simplest form, VirtualPBX Concierge Service is a multifaceted telecommunications expert to run every aspect of a business’ network. Upon closer examination, however, the Concierge Service is a culmination of years of data and research designed to be the pinnacle of unified communications support.

“We’ve always enjoyed learning new areas that our customers could use some help in, they’ve always been integral in shaping the ways we build our technology based off of how they use it ” said Lon Baker, VirtualPBX COO. “In a sense, we’ve been able to expand the system testing arm of our engineering team to include nearly incalculable amounts of data and usages.”

By harnessing the power of an ever-growing set of data, VirtualPBX has been able to predict the most common pain points for businesses of all descriptions and design a service schedule to preemptively address them. VirtualPBX Concierge Service uses that predictive formula as a foundation to guide dedicated Concierge Experts who are then assigned to each Concierge account as its dedicated telecommunications professional. The Concierge Expert then consults with the account principal on their needs to imbed themselves and drive all unified communications tools to achieve that particular business’ goals.

“By employing a VirtualPBX Concierge to monitor, manage, and report on the performance of a company’s hosted phone system, business owners are free to devote their time and attention to more pressing matters in their operations,” continued Baker. “Plus, in addition to being vastly more affordable than actually retaining expert IT headcount to deal with their communications, business owners can also leverage the Concierge Service during periods of heightened importance such as moving offices, transitioning systems, or anticipated spikes in activity.”

VirtualPBX Concierge Service has exited a successful beta period and is currently available to any existing VirtualPBX account holder. Like all of the cloud-based telecommunications services that VirtualPBX provides, Concierge Services are totally customizable and each is tailored to the individual needs of each account they serve.

About VirtualPBX
VirtualPBX was founded by the creators of the original Voice over Internet Protocol (VoIP) software in San Francisco in 1997 and continues to develop its ever-growing suite of business telecommunications products and services by anticipating and addressing the needs of an ever-changing business landscape. Nestled in the cradle of Silicon Valley, VirtualPBX product offerings include hosted VoIP, disaster recovery, phone/fax/email integration and an increasingly rare USA-based free Customer Support team all, available directly from their offices in downtown San Jose. Visit http://www.VirtualPBX.com for more information.

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Rachel Anderson
VirtualPBX
+1 715-302-4273
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