Listen Up Español Launches Mexico City Location To Meet Increasing Demand for Premiere Contact Center Services

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Leading Bilingual Call Center Expands Capacity And Hires Mercedes Pradera

Listen Up Español

We are excited to welcome Mercedes to the Listen Up Español team as a leader for our newest location.

Listen Up Español expands capacity and hires Mercedes Pradera as Mexico City Operations Director. In response to increasing demand for quality Spanish language contact center services, Listen Up Español has established agent operations in Mexico City.

Based on extensive experience within the call center industry, Pradera will strategically manage and coordinate all call center functions for Listen Up Español’s Mexico City location.

“We are excited to welcome Mercedes to the Listen Up Español team as a leader for our newest location,” said Randall Anderson, Chief Operations Officer at Listen Up Español. “She boasts a strong understanding of the call center industry, key leadership traits and an unwavering passion for helping clients obtain success.”

Since 1998 Pradera has overseen the contact center and customer service capabilities in industries such as tourism, finance, education, telecommunications, and government, among others. Her previous experience includes working with companies such as Ipsos, Grupo Posadas, Mexican Institute of Teleservices (IMT) and Aerovias de Mexico (Aeromexico).

The addition of the Mexico City location comes as a response to Listen Up Español’s expansion of commercial operations in Mexico. In March 2015 the company began providing call center services for Mexico based businesses with an emphasis on servicing Direct Response marketers and assisting other companies with their customer service offerings.

To learn more about Listen Up Español, please visit

About Listen Up Español

Listen Up Español is the leading bilingual contact center for Spanish and English agent services. Headquartered in Portland, Maine and operating in Hermosillo and Mexico City, the company employs over 800 agents and provides companies with contact center services to reach consumers in the United States, Mexico and other countries in Latin America.

Listen Up Español offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, Listen Up Español provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, Listen Up Español has the experience to turn customer interaction into revenue. For more information about Listen Up Español, please visit

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Mari Escamilla
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