Nations Insurance Company Goes into Production on One, Inc. Solutions

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Company is using ProcessOne and ContactOne to increase customer retention, streamline their billing and payments processes and enhance data security

Nations Insurance Company, a U.S. Property/Casualty (P&C) Insurer, and One, Inc., a provider of software products to the P&C industry, today announced that Nations Insurance Company has gone into production on One, Inc.’s ProcessOne® and ContactOne™ solutions.

Nations Insurance chose to implement One, Inc.’s payment software to automate their billing and payment processes, enabling the rollout of specialty personal automobile programs for the California market. Additionally, ProcessOne and ContactOne were integrated into their existing policy administration system, Insuresoft’s Diamond software, and integrated into their existing payment portal.

“During the development of our new personal automobile programs, it became clear to us that we needed some additional technical capabilities that would enhance both our workflow and improve customer service,” said Elias Assaf, President, Nations Insurance Company. “The configurability, fast implementation and smooth integration, along with the guidance provided by the One, Inc. team, has made this a great experience.”

The unique capabilities of ProcessOne and ContactOne, have enabled Nations Insurance to:

  • Increase customer retention and satisfaction through the convenience of automated cancellation notifications via multiple contact methods – email, text, or phone;
  • Improve the overall billing experience for their customers through real time payment posting and multi-device accessibility to their policy and payment information;
  • Streamline payment processing via aggregated daily cash reconciliation, resulting in a higher level of employee efficiency and lower expenses;
  • Reduce the complexity and cost of PCI compliance, virtually eliminating data security concerns.

“We are very excited to see Nations Insurance in production and seeing the benefits of the software across all process areas of their company,” said Christopher W. Ewing, President & CEO, One, Inc. “Integrating ProcessOne and ContactOne into their existing systems and workflow has enabled them to offer an even higher level of customer service to their insureds and improve their internal processes. We’re looking forward to continuing to work with their team as their company grows.”

One, Inc.'s suite of enterprise software enables carriers of all sizes to streamline processes and increase efficiency in each area of their organization. Its scalable, cloud-based solutions are engineered to optimize data and provide carrier value. Its InsureOne suite includes PolicyOne™ (policy management), ProcessOne® (payment processing and reconciliation), PortalOne (web-based credit card payment portal), ContactOne™ (customer retention system), ActivityOne™ (enterprise efficiency), AppOne™ (agency management), SalesOne®(marketing representatives management and CRM software), and DataOne® (business intelligence and reporting).

About Nations Insurance Company

Nations Insurance Company was developed to provide customers with low cost auto insurance products and outstanding service through a financially strong and growing company. Headquartered in Anaheim, California, Nations Insurance is admitted in the State of California. Nations Insurance senior management group has strong experience in the auto insurance market and is committed to making every auto insurance purchase a first rate experience that provides each customer with superior service and peace of mind. For more information, please visit http://www.nations-ins.com.

About One, Inc.

One, Inc. builds software products that help Property and Casualty insurers replace their legacy core systems and dramatically increase their operational efficiencies and speed to market. Designed to be flexible and scalable, One, Inc. products enable insurers to deliver excellent service, expand markets, and lower operating costs. One, Inc.’s InsureOne Suite provides the core systems used by insurers as operational systems of record. See how One, Inc. is leveling the playing field. For more information, please visit http://www.oneincsystems.com

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Eileen Potter
One, Inc
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