OTRS Group Releases Beta Version of Mobile Issue Tracking Software OTRS 5 for Improved Customer Service in the Field

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Issue tracking software provider OTRS Group is releasing a beta version of its new software release, OTRS 5. The beta version comes with a new responsive design to enable usage on all mobile devices and operating systems and improve service desks’ work in the field.

Issue tracking software OTRS 5 offers new responsive design

New Responsive Design of OTRS 5

For 10 years our users and customers have helped us tremendously in making OTRS as stable and reliable as it runs now – by extensive tests and feedback in the beta phase of every new version. Every feedback helps 150.000 organizations, including your own!

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, is announcing today the start of the beta release phase of OTRS 5, the latest version of the issue tracking software. The new release is now available and can be downloaded and tested for free.

The OTRS 5 Beta features a new responsive design that enables service desk agents and customer support agents to use it in the field on all of their mobile devices, regardless of the operating system. Service management and customer service teams will benefit from faster response times and the ability to manage incidents anywhere and anytime.

The OTRS 5 Beta offers a more flexible notification backend to notify agents about their tickets via email, and also features improved statistic handling with a new preview functionality. Designed for professional business usage, the OTRS Business Solution™ 5 will additionally offer integrated SMS distribution, a report generator, and predesigned business processes for incidents, ordering and leave requests. A stable version is planned for October 20, 2015. The beta version can be downloaded for free on the company’s webpage here: https://www.otrs.com/try/

Christopher Kuhn, COO of OTRS Group, points out the importance of user beta testing for the stability of the final version of OTRS 5: “For 10 years our users and customers have helped us tremendously in making OTRS as stable and reliable as it runs now – by extensive tests and feedback in the beta phase of every new version. Every feedback helps 150.000 organizations, including your own, in using and improving OTRS. Together, we can make OTRS 5 even better!“

Users also support OTRS Group in updating translations in almost 34 languages on the transifex platform. Some users, including Bavarian software company Mühlbauer and the IT-freelancer Renée Bäcker, also work with the OTRS Group to develop new features.

About OTRS Group
OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud-based Managed-OTRS solution, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Siemens and Kentucky Fried Chicken, as well as 150,000 other organizations worldwide. OTRS is available in 34 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

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Josephine Günther
OTRS AG
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