OTRS Group announces first service desk software training course in Indonesia

Share Article

OTRS Group, the service desk software giant announces its first training course, for its service desk software OTRS, for clients in Indonesia. Starting August 24, 2015 the company will showcase to users how to increase their service desk’s efficiency through a dedicated five day programme.

A Chat feature is offered by the customer support software OTRS Business Solution™

The new customer chat feature makes more direct and closer customer relations possible

We are excited to offer our first public training courses for OTRS in Indonesia as we know OTRS is very popular there due to saving on licensing costs and OTRS training courses will result in long-term time and cost-saving as well.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions announces new service desk software training will take place in Jakarta, 24-28 August 2015. Users of the free to download service desk and IT Service Management software can learn how to:

  • Install, configure, customize and manage OTRS
  • Increase their service desk’s efficiency with its extensive features.

Earlier this year OTRS launched new training in Hong Kong and previously these sessions were only held in the US, Malaysia, the Netherlands, Sweden and regularly in Germany.

Christopher Kuhn, COO of OTRS AG in Germany says: “We are excited to offer our first public training courses for OTRS in Indonesia as we know OTRS is very popular there due to saving on licensing costs. However, to work even more efficiently with an enterprise grade software like OTRS training courses from the vendor including best practice and advanced system knowledge are essential and we believe the benefits of that expertise will result in long-term time and cost-saving.”

Training for IT professionals in Indonesia is one of a few services offered by vendors around the country. Public OTRS training sessions provide an excellent opportunity for all users of the service desk software OTRS so the training is available for anyone to sign up to, however OTRS Business Solution™ customers will be given a 30% till 100% discount off the event price depending on their contract level.

Kuhn concludes: “As the August training days are our first in Indonesia, we are expecting a great turnout from many of our established clients including Grha Datacomm and well-known user such as Internet Banking Bank Muamalat, Pelita Air, Indonesian Financial Transaction Reports and Analysis Centre and others. New users are also welcome, but are urged to book a place early.”

There are 8 places available for each session which will optimize the learning of participants to ensure the service desk software OTRS is correctly installed, configured and maintained - OTRS experts will guide participants every step of the way, and will unveil useful configurations of the OTRS system for example how to give different authorizations to users, mapping of queues according to the structure of your organizations as well as process automatizations with the OTRS Process Management module.

To book your place please contact sales(at)otrs(dot)com or visit: https://www.otrs.com/public-otrs-trainings/

About OTRS Group
OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud based and on-premise versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 34 languages and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Josephine Günther
+49 6172 68198826
Email >
Follow >
OTRS Group
since: 08/2012
Like >

Follow us on
Visit website