Klever Enterprise Assessment Earns KCS Aligned Designation

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The Klever Enterprise Assessment achieved the KCS(sm) Aligned v5 designation, recognizing the tool’s capability to complement and enhance KCS principles. The tool uniquely assesses an enterprise’s aptitude to benchmark and sustain a knowledge management program that leads to customer service and support optimization.

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One of the fastest and most powerful ways to increase customer loyalty, improve employee engagement and improve the company’s bottom line is to enable knowledge-sharing behaviors, supported by methodologies like KCS.

Klever, a next generation knowledge management software and services company, is proud to announce that it has earned the KCS Aligned v5 designation for its knowledge sharing tool, Klever Enterprise Assessment, by the KCS Academy. This designation is for solution providers who provide tools and services that complement and/or enable Knowledge-Centered Support best practices in the workplace.

The award is based upon a comprehensive validation process, conducted by the KCS Academy, that ensures that the product complies with the KCS Aligned v5 standards. “Klever Enterprise Assessment uncovers where organizations are out of alignment in relation to the KCS practices with a focus on leadership, technology, process and culture,” said Greg Oxton, executive director of the Consortium for Service Innovation. “The KCS Academy is pleased to have Klever Enterprise Assessment earn the distinction of KCS Aligned v5.”

“Leading customer support organizations recognize that one of the fastest and most powerful ways to increase customer loyalty, improve employee engagement and improve the company’s bottom line is to enable knowledge-sharing behaviors, supported by methodologies like KCS, into their teams,” says Dr. Adam Krob, Klever co-founder and CIO. Krob also holds KCS Practices v5 Certification.

Successful knowledge-sharing programs are a critical mix of team behaviors, supporting technologies, and organizational practices that encourage these behaviors. The Klever Enterprise Assessment provides the insight, detailed analysis and tangible, data-based guidance to focus efforts, create solid roadmaps, and establish benchmarks for measuring progress in knowledge-sharing programs.

About Klever. Klever is a next generation knowledge management software and services company working with customers around the globe to build innovative knowledge sharing practices. Klever believes that every organization can use their knowledge as a lever so they don’t have to keep re-learning what they already know. Klever's platform incorporates behavioral science insights with practical, proven techniques to rapidly bring knowledge-sharing behavior into an organization. It has proven to increase productivity by 30-50% within three months. Company services range from online assessments and acceleration plans to benchmarking, training, onsite consultation, and knowledge management projects.

About the KCS Academy. The KCS Academy aims to create a vibrant, valued network of KCS practitioners who support the successful adoption of KCS and contributes to the continuous improvement of the KCS methodology across all knowledge-intensive industries. The KCS Academy is a wholly owned subsidiary of the Consortium for Service Innovation. The Consortium is a nonprofit association that developed and continues to maintain the KCS methodology.

KCS(sm) is a service mark of the Consortium for Service Innovation(TM).

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