Valley Regional Healthcare Achieves Business Continuity with Summit Downtime Reporting System

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Clinical and non-clinical users at top New Hampshire health system gain insight into key information and patient chart data during MedHost downtime.

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The Summit Downtime Reporting System has enhanced our business continuity strategy and ensures we continue providing timely and informed care to patients during EHR downtime...

When hospitals' health information systems are down for scheduled or unscheduled downtime, they typically have limited visibility to information about the downtime event and no access to critical information. That's why facilities such as Valley Regional Healthcare in Claremont, NH are turning to the Summit Downtime Reporting System(DRS).

With Summit DRS in place, Valley Regional is ensuring business continuity in any and every situation - whether their MedHost EHR is being upgraded, is undergoing maintenance or is down for any other reason. When a downtime event occurs, the Summit Healthcare solution automatically runs reports on a set schedule, providing key insight into patient chart data and information regarding the downtime situation itself. This includes whether the downtime is planned, unplanned or even the result of a natural disaster.

Valley Regional is currently running multiple reports that provide key information for various departments across the health system. These reports include the Patient Care Plan, Profile and Worklist, Patient Detail Rounds Report, Medication Profile, Clinical History Profile and Patient Order Worklist. The information is updated every two or four hours, giving clinicians and non-clinical users peace of mind that they are making informed decisions based on current and complete data.

Summit Healthcare's professional services team worked closely with Valley Regional staff to create automated scheduler tasks that run scripts that produce reports, invoke SEQUEL code, encrypt reports, purge old reports and send reports and other pertinent data between the DRS Application Server and the Downtime Workstations.

Each report is configured within the DRS Desktop and offers users a report view based on their Active Directory user profile. The DRS Audit Monitor tool has been configured to send email notifications if reports are not being updated with two and a half hours of the previous iteration, enabling staff to take rapid action.

"The Summit Downtime Reporting System has enhanced our business continuity strategy and ensures we continue providing timely and informed care to patients during EHR downtime," said Patricia Witthaus, Director of Information Technology at Valley Regional Healthcare. "The fact that reports run automatically takes the burden off of our team and the system has delivered everything Summit Healthcare promised."

About Summit Healthcare

Summit Healthcare is the choice of hospitals and providers who want to take full control of their healthcare systems integration and information management requirements. Since 1999, we have worked to provide the industry with the most flexible integration technology with complementary tailored services and solutions. Visit us at

About Valley Regional Hospital

Established in 1893, Valley Regional Hospital is a nonprofit Critical Access Hospital, licensed for 25 beds, located in Claremont, New Hampshire, and serving the greater Sullivan County region, which also includes a portion of eastern Vermont. The parent corporation, Valley Regional Healthcare, also includes the Connecticut Valley Home Care & Hospice program, plus primary care and several of the most needed specialty care clinics in Claremont and Newport New Hampshire. Located just 25 miles from Dartmouth-Hitchcock Medical Center (New Hampshire's only academic medical center), Valley Regional's patients and providers enjoy unparalleled access to a Level I Trauma Center and the services of dozens of world-class specialists.

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Alexandra Casey
Summit Healthcare
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