RightAnswers Expands International Offering of Knowledge for IT Support

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Adds Polish and Romanian to Knowledge Paks® library of knowledge for IT support, bringing the number of languages offered to 11

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We are serving more and more international clients, so there is increased demand for the translation of our Knowledge-Paks. With the addition of Polish and Romanian, we now offer knowledge solutions for IT support in 11 different languages.

RightAnswers Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, today announced that it is offering Knowledge-Paks® pre-packaged content for IT support in two additional languages: Polish and Romanian. Knowledge-Paks are also available in Chinese, Dutch, French, German, Italian, Japanese, Korean, Portuguese and Spanish.

“We are serving more and more international clients, so there is increased demand for the translation of our Knowledge-Paks. With the addition of Polish and Romanian, we now offer knowledge solutions for IT support in 11 different languages,” stated Simon Yelsky, Vice President, Product Management and Marketing, RightAnswers.

RightAnswers Knowledge-Paks set the standard for IT technical support knowledge. They contain more than 100,000 solutions covering more than 500 of the most widely used off-the-shelf software applications, including support for operating systems, enterprise applications and mobile devices.

Knowledge-Paks contain solutions designed for agent-assisted support and for use in in self-service portals where end-users self-resolve their own issues. Millions of users and thousands of support agents worldwide rely on Knowledge-Paks for consistently correct answers and solutions. Using Knowledge-Paks results in:

  •     Faster problem resolution
  •     Improved customer experience and satisfaction
  •     Lower support costs
  •     Increased organizational efficiency

Knowledge-Paks are continuously updated with new solutions and new software applications covered, and include multiple solution types to best address problem resolution such as multimedia and decision trees, in addition to traditional text and image solutions. Knowledge-Paks subscriptions include migration and conversion to any ITSM environment, including ServiceNow.

Multi-lingual Support in Knowledge Management

The RightAnswers knowledge management software interface has been localized into 24 different languages. The knowledge creation tool supports language tagging and taxonomy and attribute translation in all 24 languages.

When searching for knowledge, RightAnswers software automatically detects the language of the browser and displays the search results in that language, making it easier for organizations to support people in different regions. Support agents can flip between languages and knowledge can be targeted to specific geographic regions.

About RightAnswers

RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions to enhance customer service and IT support. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to deliver stellar support experiences while saving millions of dollars a year. Learn more at rightanswers.com.

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Shari Ingerman
RightAnswers
+1 732 396 9010 Ext: 185
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Veronica Mathieson
RightAnswers
732 396 9010 121
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