OTRS Group Announces Second London-based Ticket Management Solution Training Course for UK clients

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OTRS Group, the open source ticket management solution giant, announces today the second public OTRS Administrator Training course in the UK. Taking place in London in September 2015, the course will show users how to increase their service desk’s efficiency.

Network management software producer OTRS Group's COO Christopher Kuhn

Christopher Kuhn, COO of OTRS Group

Our first public OTRS training course in London was a huge success as it was designed with one of our loyal customers, the London Internet Exchange Ltd. We hope this close relationship convinces other OTRS users as well to become our customers.

OTRS Group, the world's leading provider of open source ticket management software, announces today that the next public OTRS Administrator Training course will take place in London, 7-10 September 2015. Users of the free-to-download ticket management and IT service management software can learn how to install, configure, customise and manage OTRS as well as how to use its features to increase their service desk’s efficiency. The previous OTRS Administrator Training course, held in London in 2014, was fully booked.

Christopher Kuhn, CIO at OTRS, says: "Our first public OTRS training course in London was a huge success as it was designed with one of our loyal customers, the London Internet Exchange Ltd., and was attended by customers such as the Leicestershire County Council. This time we designed it with our customer Arts Alliance Media Ltd. We hope this close relationship convinces other OTRS users as well to become our customers and benefit from a 30% to 100% discount on the event price, depending on their contract level.”

There are 8 places available for each session. The course will teach participants to correctly install, configure and maintain OTRS. OTRS experts will guide participants every step of the way, and will demonstrate useful configurations of the OTRS system, such as user authorization management, mapping queues according to organizational structure, and process automatizations with the OTRS Process Management module.

“IT software is often only as good as the one who is using it,“ said Kuhn. "That’s why we offer our open training sessions worldwide to show our customers how they can use our product even better, as a super user, in order to increase the efficiency of their service management and saving on licensing cost with Open Source.“

Interested users who want to register for the training head tocan find out more and register for the events at: https://www.otrs.com/trainings/public-otrs-trainings/

ABOUT OTRS
OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud based and on-premise versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 34 languages and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

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Josephine Günther
OTRS AG
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