We are committed to providing personalized, professional service to our customers, and we were looking for the next innovation in customer relationship management.
West Palm Beach, Fla. (PRWEB) August 18, 2015
MyTaskit, provider of the easiest-to-use and most complete service coordination and boat management platform available today, announced that Brewer Yacht Yards will begin a trial of MyTaskit Pro’s Coordination module as a first step in a plan to adopt the new tool across its network of 23 boat yards, from Maine to Maryland.
Starting immediately, selected Brewer Yacht Yards will begin using the Coordination module of MyTaskit Pro to coordinate service with their customers online, as well as post service reminders, log labor hours, update technician notes, and keep records and more. The company will offer its customers MyTaskit, the consumer web and mobile app, free of charge so they can easily communicate with their boat yard and maintain their vessel systems more effectively.
“At Brewer Yacht Yards, we are committed to providing personalized, professional service to our customers, and we were looking for the next innovation in customer relationship management. Brewer has been working together as a team with MyTaskit for the past nine months to refine the MyTaskit platform to better fit our operations. We are pleased to announce that we will be testing the resulting app with the customers at a number of our locations. Using what we learn from this limited trial, we anticipate rolling this out company wide before long,” said Rives Potts, President of Brewer Yacht Yards.
Brewer will use MyTaskit Pro’s Coordination module to track the service needs of each customer’s vessel, communicate with owners on the status of current tasks, and send automated reminders when service is due. The company will also use the technology in-house to coordinate with field technicians on tasks in progress. Brewer customers can use MyTaskit to post a service task– or “Taskit” –with photos and videos, post questions or comments about a task to their service techs or view notes on work tasks in progress.
Service professionals can use MyTaskit to better serve clients, stay closer to them and edge out the competition by proactively triggering service alerts and establishing an ongoing maintenance dialogue. They can view customer task requests online, message owners and captains, respond to inquiries, secure estimate approvals and offer work status updates, keeping it all in one place.
“Establishing ways to communicate and coordinate with customers using digital and mobile devices is one of Brewer Yacht Yards’ highest priorities in their plan to take customer service to another level,” said Kevin Hutchinson, the founder and CEO of MyTaskit. “Brewer already uses the Operations module of MyTaskit Pro (formerly known as DockMaster), and it is great to see them adopt our accompanying module for customer service coordination. We could not be more proud to have been selected to be part of Brewer’s larger vision and strategy for better and more efficient communications and interactions with their customers.”
MyTaskit Pro’s two-way service coordination and task management is unique in the service business technology space. Sites such as Yelp, Thumbtack, Angie’s List, HomeAdvisor.com, Porch.com and others do not connect local service businesses with customers in these ways. Instead, MyTaskit Pro enables service professionals to coordinate business with their existing customers online in a manner that strengthens the bond and fosters greater customer loyalty.
“Our emphasis is to enable service companies to build an online and digital relationship with their existing and new customers to form a stronger connection,” Hutchinson added. “Our application helps consumers better manage the things they own, such as boats, and allows service businesses to communicate online in order to meet the expectations of today’s consumers.”
To learn more, and to create a free marine business profile on MyTaskit, visit http://www.mytaskit.com.
MyTaskit simplifies life for individuals and service professionals by facilitating and automating personal and business tasks. The company’s solutions include MyTaskit, a mobile-enabled, easy to use task management platform to centrally manage and coordinate all-important activities related to both work and play. For businesses, MyTaskit Pro is a service coordination and task management platform that helps them arrange service calls with customers online. It also allows service professionals to significantly increase operational efficiency, customer satisfaction and profitability by streamlining back-office and service delivery operations and establishing a digital dialogue with clients and coworkers. Learn more at http://www.mytaskit.com.