We recently made significant improvements to our web-based call monitoring and reporting features, and these improvements have been very well received by our users,
Sarasota, Florida (PRWEB) August 17, 2015
Star2Star Communications, makers of the World’s Most Scalable Cloud Communications Solution, today announced that TMC Labs has named Star2Star’s StarCenter™ contact center as a 2015 TMC Labs Innovation Award winner. This is Star2Star’s second consecutive TMC Labs Innovation Award.
StarCenter is a complete, full-featured inbound contact center exclusively for Star2Star’s Unified Communications system. StarCenter delivers advanced call routing, management, and reporting features. StarCenter is scalable from a few users to hundreds of users, and it operates seamlessly across multiple locations. The simple, web-based user interface makes it easy to add and administer queues and agents.
“We designed StarCenter to provide cost-effective, big-company incoming call handling for smaller companies with limited IT staff,” said Graham Potter, Chief Product Officer. “We recently made significant improvements to our web-based call monitoring and reporting features, and these improvements have been very well received by our users,” he continued.
Star2Star unifies customers’ voice, video, fax, instant messaging and presence management into a single, easy-to-use system. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.
Star2Star currently serves over 200,000 business users at tens of thousands of locations across the US and Canada. The company has one of the highest long-term customer retention rates in the industry at 99.85%.
Founded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.
In the past four years, Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 three times, and the Inc. 500|5000 five times. The company was recognized by Gartner in their 2014 Magic Quadrant for Unified Communications as a Service, and was named by Infonetics as a Top 10 Hosted Business VoIP/UC Provider.
Star2Star Communications solutions are sold through a diversified network of partners that include distributors, master agents, managed service providers and certified installing dealers. Available across North America, Star2Star systems are used by hundreds of thousands of business users, including large national chains with multi-location communications footprints.