Oklahoma City, OK (PRWEB) September 04, 2015
According to Amas Tenumah, a leading author, speaker and management consultant, the customer experience is not just a differentiator but the sole reason a company exists. In his new book, “The Curated Experience: Engineering Customer Service to Build Loyalty,” Tenumah helps brands develop and implement a strategy to be more intentional about delighting their customers.
“In my book, I explore the vital components to delighting customers, which include liberating structures, data driven technology and empowered people,” said Tenumah, also founder of BetterXperience, LLC. “These three concepts are key for brands that want to craft a better customer experience and as a result, ensure long-term profits and growth.”
Tenumah has specialized in customer experience strategy and operations for more than a decade. His insights and capabilities are derived from extensive career experience leading customer facing teams and managing customer experience programs for national brands including Cox Communications, Teleflora, Coca-Cola and DirecTV. His brand of actionable thought leadership is on display on his popular blog at http://amastenumah.com/ on stage at over a dozen keynotes a year, and his many workshops - https://www.linkedin.com/in/amastenumah
For more information about Tenumah, his new book and customer experience strategies and trends, visit http://amastenumah.com/the-curated-experience/ “ The Curated Experience: Engineering Customer Service to Build Loyalty” is currently available on Amazon.com and everywhere books are sold in Paperback, e-book and audiobook formats.