New Book Offers Blueprint for Success in the Age of the Empowered Customer

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Leading Consultant Amas Tenumah Releases “The Curated Experience: Engineering Customer Service to Build Loyalty”

According to Amas Tenumah, a leading author, speaker and management consultant, the customer experience is not just a differentiator but the sole reason a company exists. In his new book, “The Curated Experience: Engineering Customer Service to Build Loyalty,” Tenumah helps brands develop and implement a strategy to be more intentional about delighting their customers.

“In my book, I explore the vital components to delighting customers, which include liberating structures, data driven technology and empowered people,” said Tenumah, also founder of BetterXperience, LLC. “These three concepts are key for brands that want to craft a better customer experience and as a result, ensure long-term profits and growth.”

Tenumah has specialized in customer experience strategy and operations for more than a decade. His insights and capabilities are derived from extensive career experience leading customer facing teams and managing customer experience programs for national brands including Cox Communications, Teleflora, Coca-Cola and DirecTV. His brand of actionable thought leadership is on display on his popular blog at on stage at over a dozen keynotes a year, and his many workshops -

For more information about Tenumah, his new book and customer experience strategies and trends, visit “ The Curated Experience: Engineering Customer Service to Build Loyalty” is currently available on and everywhere books are sold in Paperback, e-book and audiobook formats.

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Amas Tenumah

Amas Tenumah
since: 08/2009
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Amas Tenumah
since: 05/2015
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