Gen-E Delivers Solutions to Major Network Disruptions and Downtime

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gen-E, a leading Service Assurance solutions company for Service Providers and companies with large, complex networks, commented today on reports of recent, widespread network outages across the southeastern United States. Expert in delivering risk-reduction tools for industries highly dependent on large, networked critical systems, gen-E discussed the path to ensure uninterrupted service caused by service outages due to inaccessible service data information and real-time analysis of problem areas.

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Leading Service Assurance solutions company for Service Providers

It only takes one weak link in an interconnected network system to have widespread impact. Our gen-E Ops Center manages the most complex network integrations.

gen-E, a leading Service Assurance solutions company for Service Providers and companies with large, complex networks, commented today on reports of recent, widespread network outages across the southeastern United States. Along with other national and local news outlets, ABC News affiliate WKRN reported that six telecommunications carriers servicing Alabama, Indiana, Kentucky, Tennessee and other states in the southeastern region of the United States were affected.

Spokespersons for the carriers identified hardware-related wireline network problems as the root cause of outages lasting five hours that affected tens of thousands of business and residential customers. Expert in delivering risk-reduction tools for industries highly dependent on large, networked critical systems, gen-E discussed the path to ensure uninterrupted service caused by myriad network connections complexities and disparate systems integration.

“As network management and multiple-carrier system integration becomes more common place, the industry risks deeper problems with carrier continuity,” said Christian Mack, gen-E CEO. “And if backhaul services provided by one or two local exchange providers are relied on by many wireless network carriers in an area, the daisy chain effect of downtime is magnified. It only takes one weak link in an interconnected network system to have widespread impact.”

“Importantly, network outages like those that recently affected multiple carriers in the southeastern region of the United States can have lasting effects on customer satisfaction and retention,” said Mack. “Service Providers can avoid lengthy outages with faster reports from real-time monitoring that allow them to pinpoint the root cause of issues before widespread and hours-long service disruption creates even longer-lasting customer problems. The frequency and length of outages due to internal hardware or software problems can be avoided with proactive monitoring of disparate systems,” he added.

“gen-E’s suite of product and service solutions, including our recently announced gen-E Ops Center, are designed to help companies manage complex integration plans between interdependent carriers, Wireline hardware-related network factors and complex wireless software integration. Our tools help customers manage and monitor new programs and services while ensuring that customer downtime is eliminated,” Mack stated.

With gen-E’s expertise in managing and monitoring disparate systems, the Service Assurance solutions company understands that industries highly dependent on large-scale networks risk high levels of business disruption from many potential points of failure.

gen-E’s expertise in the complex network industry has matched the industry’s growing needs with products like the gen-E Ops Center which provides critical near real-time visibility of connectivity and performance by rapidly pinpointing root causes for outages with network, accessibility and connector monitoring.

ABOUT GEN-E

As a leading Service Assurance solutions company for Service Providers and companies with large, complex networks, gen-E enables clients to dramatically reduce costs, improve efficiency and deliver higher quality service by providing greater visibility, control and automation of their operational systems.

gen-E offers network and systems solutions to better manage a broad spectrum of service industry infrastructures, employing their own custom solutions (gen-E Ops Center), as well as the top-ranked IBM’s suite of Tivoli ® Netcool ®/OMNIbus products, among others, to provide a singular view into the health and performance of a customer’s entire IT and business infrastructure, integrating and consolidating tools and events across business, data center and network operations.

As an IBM Premiere Partner with the highest number of IBM AAA accreditations and IBM Tivoli certifications in the competitive field, gen-E has deep industry knowledge and extensive experience servicing regional and Fortune 500 companies across the North America and EMEA.

gen-E offers five business product and service solutions to Service Providers and Enterprise companies across five discrete categories. With the gen-E Ops Center solution leading a full suite of offerings, gen-E provides critical reports for customers to best forecast, plan for profitability, financially consolidate and strategically manage their business effectively.
gen-E is a part of The Lotus Innovations fund portfolio of enterprise technology companies focused on provided Enterprise IT Professional services and products as Saas-based solutions to a wide range of industries worldwide.

ABOUT GEN-E OPS CENTER

Powered by IBM® Netcool, the number one Service Management software, gen-E Ops Center provides enhanced fault management developed specifically for Service Providers, based on best-of-breed industry standards. gen-E empowers clients to seamlessly assimilate acquisitions, as well as roll out network upgrades and services in a controlled, systematic, and efficient manner. Scaling business for Service Providers without scaling infrastructure is a key element of gen-E’s solutions.

ABOUT LOTUS INNOVATIONS

The Lotus Innovations Fund, located in Irvine, California, is a private equity fund focused on transforming Enterprise IT Professional Services companies into SaaS-based companies. By operationalizing a repeatable process with Lotus Innovations’ proprietary methodology and embedded management, the fund creates a new paradigm that accelerates growth and valuations.

In 2014, the company launched The Lotus Innovations Fund with an oversubscribed round of financing and expanded its portfolio of entrepreneurial ventures. In 2015, the Fund added another portfolio company and moved to new space needed to accommodate job growth.

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Linda Ritchie

Linda Ritchie
gen-E
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