Jacksonville, Florida (PRWEB) August 20, 2015
Web-based customer support and selling complex products and services are two major challenges being faced by businesses. Website visitors are growing increasingly impatient – a point illustrated by the fact that more than 83 percent of Internet users are likely to leave a website if they feel they have too many clicks to find what they are looking for, according to Arthur Andersen. To alleviate the challenges being faced by businesses across the globe, Interchanges, based in Jacksonville, FL, is launching a new strategy known as Live Site Greeter. The primary goal of the service is to help businesses convert their website visitors in to sales leads.
Although many businesses may currently use live chat software on their website, dedicating the right staff to monitor the chat is a big challenge. Live Site Greeter service responds to this challenge by providing the people behind the scenes that do the greeting. Most importantly, the combination of the proactive chat initiation with well-trained chat agents allows the Live Site Greeter to perform more effectively at turning website visitors into sales leads. Unlike other live chat services that require the visitor click on a button for help, Live Site Greeter proactively initiates the conversation in a familiar, ready-to-type instant message style chat box. Recent research has shown the need for a service such as this:
Forrester Research has shown that roughly 58 percent of visitors who experience usability problems on a website did not return.
Around 60 percent of the time, visitors cannot find the information they are seeking on a website due to usability issues, according to User Interface Engineering.
Live Site Greeter offers a different kind of website experience to help users gain the correct information in real time from a real person. The owner or sales manager of the business then receives a transcript of the entire chat conversation allowing for immediate and accurate follow up.
About Interchanges: At Interchanges we strive to build long-term relationships with individuals and organizations to dramatically increase their revenues. We accomplish this by gaining clarity of business objectives, developing a strategic approach, and deploying optimum solutions. In the process, we improve lives by reducing stress, enhancing their purpose, and encouraging new ways of thinking. Interchanges is now accepting applications for independent Live Site Greeter consultants. Visit this link to learn more: http://www.livesitegreeter.com/opportunity.