Discovia Maintains Orange-Level Relativity Best in Service Status

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Leading Electronic Discovery Services Provider Achieves kCura’s Best in Service Recognition for Technical Infrastructure, Customer Service, and Product Expertise

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“Discovia is honored to be recognized by kCura as a Best in Service partner for the fifth consecutive year,” said Discovia COO Talin Andonians.

Discovia, a leading global provider of eDiscovery services to corporations, law firms and government entities, announced today that it has earned kCura's Orange-level Relativity Best in Service designation, which recognizes Relativity Premium Hosting Partners who provide an exceptional Relativity experience to a larger-than-average volume of end users.

Discovia has made a total commitment to service excellence and data security in its global data hosting operation. The company stores client data in centers located in San Francisco and Phoenix. Discovia is one of the only companies in the eDiscovery services industry to achieve both ISO 27001 certification and HIPAA/HITECH compliance according to third-party auditors.

“Discovia is honored to be recognized by kCura as a Best in Service partner for the fifth consecutive year,” said Discovia COO Talin Andonians. “Our maintaining Orange-level status not only demonstrates our ongoing commitment to investing in great people and a robust infrastructure, but our ability to support large global corporate and law firm clients on complex matters with high user counts.”

Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners’ individual data centers in three areas: technical infrastructure, customer service and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations and core Relativity certifications.

kCura has two designations for Best in Service partners’ data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.

Discovia also participates in the Relativity Best in Service Trust site. This public listing of infrastructure quality and system performance provides transparency into Relativity service delivery and helps ensure a positive end user experience.

Since becoming a Relativity Premium Hosting Partner in 2008, Discovia and its team have been recognized several times by kCura for such achievements as Relativity Certified Administrator and Relativity Certified Sales Professional.

"We've had a great time working with Discovia ever since they became a hosting partner in 2008," said Andrew Sieja, president and CEO of kCura. "Their Orange-level Best in Service designation demonstrates their commitment to providing an outstanding Relativity experience and excellent customer service."

About Discovia

Discovia provides electronic discovery services to corporations and law firms engaged in litigation, ITC investigations, and internal and regulatory investigations, including HSR Second Requests. Services include onsite and remote data collections, data minimization, data processing and hosting, expert application of leading technology-assisted review tools, document review management, and document productions. Discovia is one of the only eDiscovery services providers to achieve ISO 27001 certification and HIPAA/HITECH compliance for data security according to third-party auditors. Discovia is the first to publish its accuracy rate - 99.7 percent, and typically achieves data culling rates of 95 percent for repeat clients. Discovia is the first eDiscovery services firm to deliver a fixed-price managed services solution, enabling corporate legal departments and law firms to gain a world-class eDiscovery function with complete cost predictability. More information is available at 415-392-2900 or http://www.discovia.com.

About kCura

Recognized as a “Leader” in Gartner’s 2015 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software Relativity. Relativity has more than 120,000 active users worldwide from organizations including the U.S. Department of Justice and more than 190 of the Am Law 200. kCura helps corporations, law firms, and government agencies meet e-discovery challenges by installing Relativity on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 175th fastest-growing technology company in North America on Deloitte's Technology Fast 500 and named one of Chicago's Top Workplaces by the Chicago Tribune. Please contact kCura at sales@kcura.com or visit http://www.kcura.com for more information.

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Greg Mazares
Discovia
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