GES Development Wins the Pulse of the City News Customer Satisfaction Award

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Boston-area residential contractor earns its second consecutive Pulse Award for outstanding customer satisfaction.

With a five-star customer satisfaction rating for the second straight year, residential contractor GES Development has received the 2015 Pulse of the City News Customer Satisfaction Award.

Pulse of the City News is committed to finding and honoring those companies in the building and construction industry that have provided an excellent customer experience for their customers. The Pulse research team analyzes research and information gathered from many sources, including online business and consumer user-review websites, blogs, social media, business-rating services, and other credible sources, and determines a yearly rating for each company. Companies that receive the highest possible rating of 4 to 5 stars earn the Pulse Award.

While the team at GES Development has been serving the greater Boston area since 2010, the company’s founder and president, Klaus Kimel, has nearly two decades of experience in the industry. He brings his engineering and technical background to every project, making even the most complex ones feasible and cost-effective.

Furthermore, Klaus is backed by an expert team, which allows the company to operate at a high level of efficiency. “Our company culture is one of efficient and organized work,” says Klaus. “Workers are trained to be experts in their field. Subcontractors are also selected for their on-time and excellent performance, proficiency and service levels. We employ a state-of-the-art construction strategy and have built a team without weak links so the goals of the customer and project can be achieved.”

In addition to receiving a consecutive 5-star rating from Pulse of the City, GES also holds a 5-star rating from Service Magic thanks to its excellent customer service record and on-time completion of on-budget projects. However, the GES team goes beyond that by attempting to exceed customers’ expectations with the best technology available for each project. “We use foam insulation, LED lighting and the newest condensing boiler technology for high energy-efficiency,” says Klaus. “We can also add keyless entry systems, proximity and surveillance security systems, and other advanced electronic and Internet-related systems in rental real estate projects.”

GES is proud of its awards and grateful to the customers for recognizing their efforts. “Happy customers lead to referrals, and that is one of the best ways to continue to win business,” says Klaus.

About GES Development
Founded by Klaus Kimel in October 2010, GES Development is a full-service residential contractor serving the greater Boston area. Klaus brings 18 years of experience in construction and is a dedicated member of the Massachusetts Building Commissioners and Inspectors Association. He carries a master builder’s license and is a platinum member of Building Trade Associates. He has also received a variety of awards regarding technology, innovation, invention and quality in building.

For more information about GES Development go online to http://www.gesdevelopment.com.

About Pulse of the City News
Pulse of the City News dedicates itself to advancing excellence in customer service throughout the building and construction industry. We conduct research on customer experience in the industry on a rolling basis, independent of any industry participants to ensure its objectivity, using a balanced proprietary methodology of measurement. Ratings are reviewed annually and published on our website and through other means. Through The Stirling Center for Excellence, we provide training courses and other resource materials supporting increased customer service excellence.

For more information about Pulse of the City News, call 866-732-9500 or go online to http://www.pulseofthecitynews.com.

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Jamie Rawcliffe
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