Marlborough Health & Rehabilitation Center Received Bronze National Quality Care

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The Center’s dedication to improving the lives of residents through quality care has made them into an award-winning facility.

Marlborough Health & Rehabilitation Center has been recognized as a 2015 recipient of the Bronze – Commitment to Quality Award for its dedication to improving the lives of residents through quality care. The award is the first of three distinctions possible through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The program honors centers across the nation that have demonstrated their commitment to improving quality care for seniors and individuals with disabilities.

“It is a great honor to be recognized by AHCA/NCAL with a National Quality Award,” said Tom Harris, administrator of Marlborough Health & Rehabilitation Center. “Improving the lives of the residents and families we care for every day is what brings us joy. This award symbolizes the dedication and commitment we have to the quality journey.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long-term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained examiners review each Bronze application to determine if the center has met the demands of the criteria. As a recipient of the Bronze - Commitment to Quality Award, Marlborough Health & Rehabilitation Center may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver - Achievement in Quality Award.

“Marlborough Health & Rehabilitation Center has demonstrated its commitment to providing quality care and I commend them for that,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Christine Boldt. “I encourage Marlborough Health & Rehabilitation Center to continue their quality journey by striving for the Silver and Gold levels.”

Marlborough Health & Rehabilitation Center was one of 545 centers to receive the Bronze level award. The award will be presented during AHCA/NCAL’s 66th Annual Convention and Exposition, Oct. 4-7, 2015, in San Antonio, Texas.

Marlborough Health & Rehabilitation Center is located at 85 Stage Harbor Road in Marlborough and is an affiliate of National Health Care Associates, Inc. of Wethersfield. The center specializes in short-term rehabilitation services including its signature Passport to Home Rehabilitation Program with physical, occupational and speech therapies for cardiac, orthopedic, pulmonary and other medically complex patients, as well as respite care and skilled nursing care for long-term residents.

About National HealthCare Associates:
National HealthCare Associates (NHCA) offers skilled nursing care services as well as extensive programs for short-term rehabilitation and post-hospital care in areas including orthopedic, cardiovascular, neurologic, and post-surgical recovery and rehabilitation. NCHA manages the care of more than 5,500 patients and residents and employs more than 7,500 professional caregivers and related staff. NHCAs signature Passport Rehabilitation program is aimed at helping patients and their families return to the best quality of life possible following a hospitalization or an acute medical episode through individualized occupational, physical and/or speech-language therapies.

Founded in 1984, National HealthCare Associates is a growing network of 40 skilled nursing and rehabilitation centers and assisted living programs located throughout the Northeast (Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York and Vermont), each sharing the common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families.

For more information on this and other National Health Care Associates-affiliated facilities, including short-term rehabilitative stays, resident placement or employment opportunities, please visit

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