The customer engagement solutions we offer at Creative Virtual are designed to address the challenges of providing consistent, accurate and personalised information to customers.
London, UK (PRWEB) August 25, 2015
For the third consecutive year Creative Virtual, a world leader in self-service customer engagement solutions, will take part in CRMXchange’s live Technology Innovation Showcase webcast series. This year’s event, titled Knowledge Management and Virtual Assistants: A Winning Combination for Customer Engagement, will be presented by Creative Virtual Founder & CEO, Chris Ezekiel, and is being held on Wednesday, 2nd September beginning at 4:00 pm UK time/ 11:00 am ET.
Through a series of live demonstrations of Creative Virtual’s V-Person™ and V-Portal™ technology, Chris will explore how the combination of natural language virtual assistant technology and a powerful knowledge management platform empowers organisations to deliver a positive omnichannel customer experience across the growing range of customer contact channels. Webcast attendees will get an inside look at how their organisation can:
- Break down information and departmental silos by bringing content together in one powerful knowledge management tool
- Create and deploy intelligent virtual assistants across contact channels from one platform to deliver accurate, consistent, seamless and personalised engagement
- Gain better insight into customer behaviour with advanced conversational reporting
- Improve the customer experience, build brand loyalty and increase sales while also reducing customer support costs
“Our '2015 Global Customer Support Outlook Survey' revealed that the top obstacle for organisations when it comes to managing and delivering relevant content to customers is creating and maintaining consistent information in one system across the company,” says Chris. “The customer engagement solutions we offer at Creative Virtual are designed to address the challenges of providing consistent, accurate and personalised information to customers. I look forward to sharing examples of how leading organisations are already using our technology to provide omnichannel Smart Help to their customers and why Gartner designated us as a 2015 Cool Vendor in Smart Machines during this Technology Innovation Showcase.”
Registrations for the 'Knowledge Management and Virtual Assistants: A Winning Combination for Customer Engagement' webcast are being accepted through the CRMXchange website.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a world leader in self-service customer engagement solutions with global organisations, including HSBC, Verizon, Chase, Lloyds Banking Group, InterContinental Hotels Group, Autodesk and Tesco relying on our technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty. Since 2004, Creative Virtual has built award-winning, critically-acclaimed technologies in knowledge management, natural language processing and virtual assistants to deliver businesses with omnichannel Smart Help tools that enable anywhere, anytime customer engagement. Backed by an experienced, expert team and our innovative knowledge management, workflow management and business intelligence reporting platform, our solutions empower brands to provide customers with consistent, accurate, personalised and seamless experiences across web, mobile, social, SMS, contact centre and IVR channels. Delivering call deflection of up to 50%, increased first contact resolution and powerful customer analytics and outcome tracking, our platform is the most compelling self-service product in the world today.
For more information about Creative Virtual solutions and products, please visit our website at http://www.creativevirtual.com.