CRMXchange September Webcasts Explore Advances in Intelligent Virtual Assistants, Call Recording, QA and Analytics

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CRMXchange, the leader in online educational events, will examine these developments in depth in a schedule of free webcasts for September that focus on sharing best practices and demonstrating technological capabilities.

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Keeping customers satisfied in today’s complex marketplace is a constantly evolving challenge. Faced with growing demand for more effective self-service options, enterprise companies now seek solutions that enable callers to resolve issues and complete transactions without the need to connect to a live agent. Many are now considering making the transition to Intelligent Virtual Assistants (IVAs) that often utilize natural language and knowledge management capabilities. Businesses that wish to remain competitive are also making strategic quality improvements in customer care via the use of improved call recording techniques and advanced analytics technologies.

CRMXchange, the leader in online educational events, will examine these developments in depth in a schedule of free webcasts for September that focus on sharing best practices and demonstrating technological capabilities. You can get full details --and register for all sessions-- at http://www.crmxchange.com/call_center_webcasts.asp

Wednesday, September 2: TECH SHOWCASE: Knowledge Management and Virtual Assistants: A Winning Combination for Customer Engagement- Sponsored by Creative Virtual
11:00am ET
By combining natural language virtual assistant technology with a powerful knowledge management platform, organizations are empowered to deliver a positive omnichannel customer experience across the growing range of customer contact channels. View a series of live demonstrations of Creative Virtual’s V-Person™ and V-Portal™ technology.

Thursday, September 3 WEBCAST: 7 Deadly Sins of Recording & How to Avoid Them Sponsored by NICE
1:00PM ET
Enterprises and contact centers should always record 100% of customer conversations, including calls and video, for their own protection to comply with regulations. Given the introduction of a new generation of recording solutions, the time is right to re-think recording strategy and best practices.    

Thursday, September 10 WEBCAST: Why Real-Time Context is Critical to Driving Proactive, Effortless Customer Experience - Sponsored by Virtual Hold Technology
1:00PM ET
Join this webcast where we’ll compare and contrast typical customer experiences across multiple channels with what dynamic, context-based customer engagement looks like, and provide a roadmap of incremental steps organizations can take to start delivering on the promise of effortless customer interaction.

Tuesday, September 15: WEBCAST: How a Web Virtual Assistant at up2drive Empowers Buyers on Their Second Biggest Purchase Sponsored by Nuance
2:00PM ET
This is an opportunity to hear how up2drive, a division of BMW Bank of North America, is revolutionizing on-line auto financing. Learn the key to an effective customer journey during the auto purchase and financing process that balances personalization, immediacy and self-service.
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Thursday, September 17: TECH TANK ROUNDTABLE: Analytics and Quality Assurance Sponsored by inContact, NICE, VPI
2:00PM ET
Two key components of keeping customers happy is knowing what they’re thinking and anticipating their needs. Contact center analytics can do all of this and more. There are multiple applications, including quality, speech, text, sentiment, and interaction analytics. It’s challenging for contact center leaders and managers to determine which solutions offer the greatest potential for improving the performance of their departments. In this webcast, view top QA and Analytics solutions.

About CRMXchange
CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources.

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Sheri Greenhaus

Sheri Greenhaus
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