Merry Maids Rolls Out Lua to Connect Teams On the Go

Share Article

The leader in the cleaning service industry uses mobile messaging to support its field teams

lua-logo
We are delighted to use Lua as it allows us to communicate highly efficiently while preserving client privacy.

Lua, the leading mobile messaging solution for the enterprise, announced today that Merry Maids, a division of ServiceMaster with over 900 franchise locations, adopted Lua as its mobile messaging platform for improved connectivity across its staff.

“We are delighted to use Lua as it allows us to communicate highly efficiently while preserving client privacy,” says Donna Partin, the owner and operator of Merry Maids. “Our biggest differentiator from independent services is the integrity we provide and Lua allows us to maintain it.”

Lua provides Merry Maids with a modern solution for improving operational efficiency both in and out of the field. Merry Maids’ office employees use Lua to retrieve instant status reports, send work order attachments, deploy new jobs out to their cleaning crews, and ensure the completion of daily tasks and communication between sites. The result is dramatically improved client services.

“For service companies like Merry Maids, Lua is at the core of their operational technology, giving their employees a real-time way to communicate, which saves time and money and ensures that jobs get done well,” said Ryan Snell, Vice President of Sales at Lua. “Merry Maids is a forward thinking organization working at the edge of their industry.”

Company managers hold their staff accountable with location check-ins and analyze inter-departmental communication using ReadReports, which provides information on the acknowledgement of messages and app usage by employees. In the field, Merry Maids’ cleaning crews receive broadcasts and push notifications for last-minute changes, schedule shifts, and dispatch orders. With end-to-end encryptions, the security of the platform ensures the safety of customer information.

To learn more about how Merry Maid’s utilizes Lua, view the full case study - https://getlua.com/resources/merrymaids.

About Lua
Founded in 2010 in New York City, Lua is the mobile-first communication solution for high-performance organizations. Lua offers an intuitive and cross-platform solution that includes secure messaging, instant group calling, an interactive directory, and accountability across a team through essential ReadReports. Insights, Lua’s proprietary analytics dashboard, synthesizes communication data to provide actionable insights for managers to boost effectiveness within the organization.

Backed by investors including Abundance Partners, IA Ventures, Strauss Zelnick, Aaron Stone and John Maloney, Lua delivers powerful communication to enterprises across a range of verticals, including healthcare, logistics, hospitality, and retail. Lua also provides government-grade protection as a trusted vendor for the Department of Defense.

Lua complies with a range of security and privacy regulations, including HIPAA/HITECH for healthcare organizations, FINRA for financial firms and is trusted by the federal government.

For more information, please visit: https://getlua.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Stephanie Morris
@getLua
Follow >
Follow us on
Visit website