Layne Speeds Business Processes, Upgrades Perceptive Content ECM System with Shamrock Solutions

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E-forms, upgrades and other professional services and custom solutions help leading water management, construction and drilling company enhance process & content management

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I wouldn’t go to anyone other than Shamrock to upgrade our Perceptive Content environment. They’re always on time, bill fairly and exceed our expectations.

Several years ago, Layne needed to find a professional services partner that not only had the technical know-how to customize its Perceptive Content system but could also complete projects on time and on budget. After evaluating several options, Layne chose to partner with Shamrock Solutions. After the Kansas City company exceeded expectations on this and subsequent projects, Layne is again turning to Shamrock to upgrade Perceptive Content from version 6.6 to 7.0.

“I wouldn’t go to anyone other than Shamrock to upgrade our Perceptive Content environment,” said Sherry Hunyadi, Layne’s Applications/BI Manager. “They’re always on time, bill fairly and exceed our expectations. That’s why I’ve recommended Shamrock many times and will keep doing so.”

In addition to providing upgrades and other professional services to Layne, Shamrock has worked with Hunyadi and her team on multiple custom solutions for the Perceptive Content platform.

Previously, it was difficult for Layne’s accounts payable (AP) team to track the individual and total amounts for every invoice that had been received and processed for a PO, and to know how this impacted the overall project budget. To solve this issue, Shamrock created an open values script that enables Layne to reconcile its POs and invoices more proactively, and see when jobs are closed out without needing to dig around in the ERP system.

“The seemingly small custom solutions Shamrock engineer for us create big improvements for our users and the business processes they’re involved in daily,” Hunyadi said.

An additional way in which Shamrock boosted AP efficiency was to automate data entry. Before, AP processors entered hundreds of lines of data for complex POs and invoices. This not only took a long time, but also carried the risk of human error and subsequent redundant effort. Shamrock wrote and deployed a script that automatically uploads line item data, closing the gap between Perceptive Content and JD Edwards EnterpriseOne and eliminating manual steps.

“The line entry script that Shamrock created for us is saving the AP team a lot of time and has greatly improved the quality of our data because we’ve taken human error out of the equation,” Hunyadi said.

Another financials process that Shamrock has helped Layne improve is invoice review and approval. Many of Layne’s invoices go through multiple levels of approval to individuals across the US and worldwide. Sometimes it could be difficult for approvers to see why their colleagues had approved or disapproved certain invoices. So Shamrock added an interactive comments box that allows each person to enter comments that explain, when necessary, their decision making process. This helps others in the workflow to make more informed choices, and eliminates the need for time-consuming follow up calls and emails.

“With Shamrock, I don’t need to know the solution to a problem before contacting them,” Hunyadi said. “They look at the challenge, think about what’s best for efficiency and user experience, and then figure out how to make it happen. They’re problem solvers.”

About Shamrock Solutions
Shamrock Solutions is a fast-growing IT professional services company, providing technology solutions to organizations of all sizes and from all industries. Our range of services includes implementation, support, tune-ups, configuration, staff augmentation, project management, and more for Perceptive Software process and content management solutions and Microsoft SharePoint. We also provide “Special Ops” projects that address customized development and integration solutions that help organizations achieve their unique business objectives. Learn more at

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Mindy McKenna
since: 03/2012
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Shamrock Solutions, LLC
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