“We are in the business of innovation and our goal continues to be searching for ways to enhance our offerings to meet the evolving needs of the call center technology industry," said Terrel Bird, CEO and co-founder of TCN.
St. George, Utah (PRWEB) August 27, 2015
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has awarded TCN Platform 3.0 with a 2015 Communications Solutions Product of the Year Award. One of TMC’s most coveted awards, the Communications Solutions Product of the Year honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the past 12 months.
“This is a great achievement for TCN to have Platform 3.0 and our latest business intelligence analytics solution recognized alongside other great innovative products in the market,” said Terrel Bird, CEO and co-founder of TCN. “We are in the business of innovation and our goal continues to be searching for ways to enhance our offerings to meet the evolving needs of the call center technology industry.”
TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. TCN recently launched Competitive Analytics, a fully integrated business intelligence analytics solution. Built from the ground up, it provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the tool helps organizations make informed decisions on key metrics, enhance agent performance and productivity and improve overall operational efficiency.
“Congratulations to TCN for being honored with a 2015 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Platform 3.0 is truly an innovative product and is amongst the best solutions that facilitate voice and data communications brought to market in the past twelve months. I look forward to continued excellence from TCN in 2015 and beyond.”
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
For more information about TCN Platform 3.0, visit:
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.