Educational Housing Services (EHS) Unveils Mobile Customer Service Application for Residents

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New application will give EHS residents unprecedented customer service

“We understand our residents’ lives are busy with school, work or internships, and wanted to give them the opportunity to communicate with us quickly and easily from their mobile phone.” - Christy Gaiti-Chatfield, EHS Senior Vice President of Student Life

Educational Housing Services (EHS), the leading provider of private, off-campus student housing in New York City, is proud to unveil its new Customer Service Application for current in-house EHS residents. The application provides current residents with the ability to provide feedback and submit maintenance requests from the convenience of their mobile phones and continues EHS’ mission to offer premier customer service to its residents.

The application works by pulling real-time information from EHS’s internal housing information management software – RMS -- and connecting with EHS’s management software, TMA. EHS is already planning additional functions to the app, such as event sign-ups and guest approvals, to further enhance the EHS resident experience. The application is free and available to current residents only from iTunes or Google Play.

“We are constantly working to make our residents’ experience the best it can be,” says Christy Gaiti-Chatfield, Senior Vice President of Student Life at Educational Housing Services. “We understand our residents’ lives are busy with school, work or internships and wanted to give them the opportunity to communicate with us quickly and easily from their mobile phone.”

The app was designed and created with NYC-based digital agency RAIN. Residents also have the ability to provide feedback through the EHS website and in-person to the EHS Student Life staff. Find more information at http://www.studenthousing.org/student-life/news/ehs-presents-the-customer-service-application

About Educational Housing Services

Educational Housing Services, Inc. is a leading not-for-profit organization that provides safe and affordable dormitory housing in New York City for college students and interns since 1987. The organization works with academic institutions, corporations and individual students to provide housing for more than 10,000 students and interns annually. EHS operates residences in both Manhattan and Brooklyn, each of which offers fully furnished and amenity-rich accommodations that include 24-hour security, a live-in residential staff, laundry rooms, fitness facilities, and an active student life program. For details visit http://www.studenthousing.org.

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Jill Strominger
Educational Housing Services
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