"fresh&co is very unique within New York City, so to be able to help them to significantly enhance the service provided to their takeout customers is very exciting for us,” said David Schofield
San Diego, CA (PRWEB) September 01, 2015
Restaurant Revolution Technologies, Inc. (RRT), a leading provider of order management, call center and technology solutions for restaurants helping them to manage and optimize their off-premises orders, announced today the launch of their call center service with fresh&co, a leading and rapidly-growing healthy and organic fast casual chain with 13 locations in New York City. To date, fresh&co has implemented RRT’s call center services as well as the patent pending takeout order processing and management solutions to fulfill the chain’s takeout orders. RRT will manage phone orders for the chain, allowing fresh&co staff to focus on in-house customer service.
"We have a very high-traffic and high-energy environment, but never waiver in our customer service. RRT serves as an extension of our brand. They provide our guests with top-level service on every call and operate in a calm, controlled environment that reduces order errors and allows each customer to place their order in a relaxed and enjoyable manner. This frees our in-house staff to focus on our guests in each location, which saves us money as well as improves the guest experience," said Alex Perez, Chief Operating Officer at fresh&co. “At fresh&co, everything we do is with the customer in mind. The addition of RRT’s solutions and services aligns extraordinarily well to our customer service and values as an operator. We are very pleased to be partnering with RRT.”
The solutions offered by RRT provides an exceptional customer experience and empowers fresh&co local restaurant management to focus on their core business – dine-in guests and the in-house customer experience. As such, fresh&co looks to add both short and long term value in their customer relationships with stronger brand loyalty especially with their takeout customers by instituting a supreme level of takeout order management and processing without sacrificing their already high-level of in-store customer service.
“All of us at RRT are thrilled to be partnering with fresh&co. The brand is very unique within New York City, so to be able to help them to significantly enhance the service provided to their takeout customers is very exciting for us,” said David Schofield, CEO at RRT. “The fresh&co chain is built with a strong commitment to providing high quality food through the freshest ingredients and exceptional service to its customers. Takeout has seen monumental shifts the past several years, and customers expect their favorite restaurants, like fresh&co, to serve them at an exceptional level – regardless if they dine-in or takeout. It creates a monumental challenge for operators of all sizes. We look forward to a long and mutually rewarding relationship with fresh&co.”
About Restaurant Revolution Technologies
Restaurant Revolution Technologies, Inc. (RRT) provides popular restaurant chains nationwide easy-to-implement phone, online and mobile takeout, order management, customer loyalty and catering solutions that enable restaurant operators to offer their takeout customers a consistently professional and delightful ordering experience where the customer rarely waits on hold, speaks to a friendly and knowledgeable menu-certified virtual waiter, and can be confident that the order is accurate. The turnkey, patented takeout order management software system provides a positive ROI by reducing operational costs, while increasing the number of orders and improving profits by leveraging the feature rich call center, online and mobile ordering platforms all integrated with top POS systems that service a majority of restaurant’s nationally. http://www.rrtusa.com
Founded in 2010 by New York City-based ST Management, fresh&co is a destination for chef-inspired, organic, seasonal food that is both nutritious and delicious. With multiple locations throughout Manhattan, fresh&co prides itself on offering an array of vegetarian, vegan and gluten-free menu options that are packed with flavor. From signature chopped salads and homemade soups, to fresh-made sandwiches, quinoa bowls and cold-pressed juices, fresh&co is the go-to spot for hungry New Yorkers who want a healthy meal—fast. fresh&co sources the majority of its ingredients from local farms in the Hudson Valley and Long Island, creating a unique from-farm-to-desk connection. To further its commitment to using fresh, local ingredients whenever possible, fresh&co has taken the Pride of New York Pledge from Governor Cuomo and the New York State Department of Agriculture and Markets. With an eye on protecting the environment, all fresh&co locations are built with eco-friendly materials, and all food packaging is made from plant-based, compostable material.