Leadership Development: 4 Steps to Giving Helpful Feedback by Tools 2 Succeed, Inc.

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Feedback must be given appropriately if it is to be helpful and effective. Learning how to give feedback is an important leadership development skill.

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Feedback is our friend! It is through feedback that we see ourselves as others see us and that others know how we see them.

Feedback is our friend! It is through feedback that we see ourselves as others see us and that others know how we see them. Learning how to give feedback is an important leadership development skill.

The intent of the giver must be caring and respectful. Feedback must be relevant to the situation and helpful. Be sure that your feedback is descriptive rather than evaluative, e.g., don't use it to judge, manipulate, or control others. Be specific, giving sufficient detail. Make sure you have done your homework and that your facts are accurate. Feedback is most helpful when given as close to the event as possible.

STEPS IN GIVING HELPFUL FEEDBACK

1. Share your desire to provide feedback.

2. Describe your perceptions and observations, using a three-part "I" message:

     "When you…" (Describe the behavior without judgment.)
     "I feel…" (Tell them how the behavior affects you.)
     "Because I…" (Describe the consequence, that is, why the behavior affects you as it does.)

3. Listen carefully to the other person's point of view.

4. Thank the person for the opportunity to share.

Note that "I" messages take the focus off of the other person and describe what you observed, how you felt about it, and the consequences to you or others. By using "I" messages when giving feedback, you will help avoid blaming and attacking others.

About Tools 2 Succeed, Inc:
Tools 2 SUCCEED, Inc. offers leadership development training, Sexual Harassment AB1825 training, executive coaching, and outplacement services to facilitate organizational growth and change. They are a reseller of Skillsoft e-Learning and offer online courses from leadership development to human resource management to project management (PMI PDUs). Tools 2 SUCCEED is an Approved Provider of the HR Certification Institute, offering low-cost programs for HRCI recertification credit, in addition to e-Learning courses for PHR (Professional in Human Resources) and SPHR (Senior Professional in Human Resources) certification preparation..

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Sheryl Tuchman
Tools 2 Succeed, Inc
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Tools 2 Succeed, Inc.
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Sheryl Tuchman, SPHR, SHRM-SCP

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