OTRS Group announces first ticket system training course in Brazil

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OTRS Group, the ticket system software giant announces its first training course, for its ticket system OTRS, for clients in Brazil. Starting September 14, 2015 the company will showcase to users how to increase their IT service desk’s efficiency through a dedicated four day programme.

Network management software producer OTRS Group's COO Christopher Kuhn

Christopher Kuhn, COO of OTRS Group

As the September training days are our first in Brazil, we are expecting a great turnout from many of our loyal users such as Universidade Federal do Estado do Rio de Janeiro, Farmacias Independente, Dokmos Lide Cosmeticos and others.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions announces new ticket system training will take place in Sao Paulo, 14-17 September 2015. Users of the free to download ticket system and IT Service Management software can learn how to:

  • Install, configure, customize and manage OTRS
  • Increase their IT service desk’s efficiency with its extensive features.

Earlier this year OTRS launched new training in Chile and previously these sessions were only held in the US, Malaysia, the Netherlands, Sweden and regularly in Germany.

Christopher Kuhn, COO of OTRS AG in Germany says: “We are excited to offer our first public training courses for OTRS in Brazil as it is one of the countries where OTRS downloaded the most. However, to work even more efficiently with an enterprise grade software like OTRS training courses from the vendor including best practice and advanced system knowledge are essential and we believe the benefits of that expertise will result in long-term time and cost-saving.”

Training for IT professionals in Brazil is one of a few services offered by vendors around the country. Public OTRS training sessions provide an excellent opportunity for all users of the ticket system OTRS so the training is available for anyone to sign up to, however OTRS Business Solution™ customers will be given a 30% till 100% discount off the event price depending on their contract level.

Kuhn concludes: “As the September training days are our first in Brazil, we are expecting a great turnout from many of our loyal users such as Universidade Federal do Estado do Rio de Janeiro, Farmacias Independente, Dokmos Lide Cosmeticos and others. New users are also welcome, but are urged to book a place early.”

There are 8 places available for each session which will optimize the learning of participants to ensure the ticket system OTRS is correctly installed, configured and maintained - OTRS experts will guide participants every step of the way, and will unveil useful configurations of the OTRS system for example how to give different authorizations to users, mapping of queues according to the structure of your organizations as well as process automatizations with the OTRS Process Management module.

To book your place please contact sales@otrs.com or visit: https://www.otrs.com/public-otrs-trainings/

About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud based and on-premise versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 34 languages and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

Contact:

OTRS Group
Josephine Günther
Norsk-Data-Straße 1
D-61352 Bad Homburg
Germany
Phone: +49 (0)6172 681988-26
Fax: +49 (0)9421 56818 18
Email: marketing(at)otrs(dot)com
Internet: http://www.otrs.com

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Josephine Günther
OTRS AG
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