OTRS Group Announces Two Customer Support Software Training Courses in Italy in October

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OTRS Group, the open source customer support software giant, announces today two public OTRS Administrator Training courses in Italy. Taking place in Rome and Milan in October 2015, the courses will show users how to increase their customer service desk’s efficiency.

OTRS Group partner Wuerth Phoenix will conduct OTRS customer support software training course in Milan and Rome

Prefered OTRS Group partner Wuerth Phoenix will conduct OTRS training in Milan and Rome

Our partnership with Wuerth Phoenix enables us to offer public OTRS trainings in Italy for the first time, and we hope for a great turnout from customers like Cogetech, Microtec, UFI Filters SPA and others.

OTRS Group, the world's leading provider of the open source customer support software OTRS, announces today that for the first time two public OTRS Administrator Training courses will take place in Italy in October 2015. Users of the free-to-download customer support and IT service management software can learn how to:

  • Install, configure, customise and manage OTRS
  • Increase their service desk’s efficiency with its extensive features.

The first OTRS Administrator training courses in Italy will be conducted by OTRS Group‘s preferred partner Wuerth Phoenix.

Christopher Kuhn says: "Our partnership with Wuerth Phoenix enables us to offer public OTRS trainings in Italy for the first time, and we hope for a great turnout from customers like Cogetech and others. All OTRS Business Solution™ customers will benefit from a 30% to 100% discount off the event price depending on their contract level.”

There are 8 places available for each session. The course will teach participants to correctly install, configure and maintain OTRS. OTRS experts will guide participants every step of the way, and will demonstrate useful configurations of the OTRS system, such as user authorization management, mapping queues according to organizational structure, and process automatizations with the OTRS Process Management module.

Chief Information Officer Christopher Kuhn concludes: “Customer support software is often only as good as the one who is using it. That’s why we offer our open training sessions worldwide to show our customers how they can use our product even better, as a super user, in order to increase the efficiency of their service management and save on licensing costs with open source.“

Interested users who want to register for the training can find out more and register for the events at: https://www.otrs.com/trainings/public-otrs-trainings/

ABOUT OTRS
OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud based and on-premise versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 34 languages and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

Contact:

OTRS Group
Josephine Günther
Norsk-Data-Straße 1
D-61352 Bad Homburg
Germany
Phone: +49 (0)6172 681988-26
Fax: +49 (0)9421 56818 18
Email: marketing(at)otrs(dot)com
Internet: http://www.otrs.com

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Josephine Günther
OTRS AG
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